Customer Service Advisor

1 week ago

Llandudno Junction, United Kingdom North Wales Housing Full time

**Customer Service Advisor**

Do you have brilliant customer service skills, and are you comfortable with everyday conversations in Welsh? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.
- Salary of £27,388 per annum
- Working 35 hours per week, Monday to Friday 9am to 5pm at our office in Plas Blodwel, Llandudno Junction
- Minimum of 25 days annual leave plus bank holidays (pro rata) 
- Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc. 
- Further studies support and career development opportunities  
- Employee health assistance and Annual Leave purchase scheme 
- Enhanced maternity and paternity pay  
- Generous contributory pension scheme 

**The Role - Customer Service Advisor**
- Providing support and guidance to customers contacting North Wales Housing, including a Front of House service
- Signposting to other service providers
- Acting as the first point of contact for customers regarding current customer rent balances and requests for repairs
- Raising repairs and general property administration (including resident satisfaction)
- Taking payments via the phone or at our office locations, using the automated payment
- Inputting jobs into a works system and coordinating with trade operatives to ensure schedules are arranged based on geographic location, to support best use of resource
- Inputting and updating all enquiries to the CRM system 
- Processing compliance documents including gas/electric certificates onto the EDMS
- Ensuring compliancy documents are correctly logged against relevant completed works 

**Our Requirements - Customer Service Advisor**
- Welsh Language: Level 3 - conversational Welsh
- Positive ‘can do’ attitude and team player
- Proven experience providing high quality customer service
- Highly organised, with superb administrative skills
- Flexible approach to work, with the ability to work under pressure and prioritise workloads
- Good level of numeracy, with effective verbal and written communication skills
- Computer literacy including use of Microsoft Word, Excel and Outlook and CRM systems
- Respect and understand the requirement to maintain strict confidentiality
- Willingness to undertake relevant training

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.  

How to Apply       

North Wales Housing website -        

**Job Types**: Full-time, Permanent

Pay: £27,388.00 per year

**Benefits**:

- Company pension
- On-site parking

Work Location: In person

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