Payroll Administrator

The Payroll Administrator is responsible for providing an efficient and effective administration and support service for the Payroll team based at Buckingham Row.
- Act as first point of contact for visitors to the Payroll department based at Buckingham Row.
- Ensure a friendly, approachable, and professional manner when interacting with internal and external customers virtually and/or face to face.
- Mange the receipt and timely distribution of all incoming hard copy mail into the Payroll team at Buckingham Row to the relevant person in a timely manner.
- Support the triaging of received requests and documents for processing ensuring they are completed correctly with the authorised signatures, were appropriate.
- Record all documents/information received and ensure they are correctly stored in an electronic format.
- Ensure all interactions in relation to requests and enquiries to the department are dealt with in an efficient, effective, and courteous manner.
- Provide support to customers as appropriate, informing of next steps to resolving requests and queries and referring complex matters to work colleagues for further support when appropriate.
- Provide an advisory service on best practice to all managers by promoting the correct policies and procedures relating to all work activities.
- Ensure that own administration workload is managed and planned to support delivery outcomes required, informing line manager/s of any circumstances that may impact on delivery by required deadlines.
- Identify and report any areas of improvement along with making suggestions and ideas for further consideration.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
- Act as first point of contact for visitors to the Payroll department based at Buckingham Row.
- Ensure a friendly, approachable, and professional manner when interacting with internal and external customers virtually and/or face to face.
- Mange the receipt and timely distribution of all incoming hard copy mail into the Payroll team at Buckingham Row to the relevant person in a timely manner.
- Support the triaging of received requests and documents for processing ensuring they are completed correctly with the authorised signatures, were appropriate.
- Record all documents/information received and ensure they are correctly stored in an electronic format.
- Ensure all interactions in relation to requests and enquiries to the department are dealt with in an efficient, effective, and courteous manner.
- Provide support to customers as appropriate, informing of next steps to resolving requests and queries and referring complex matters to work colleagues for further support when appropriate.
- Provide an advisory service on best practice to all managers by promoting the correct policies and procedures relating to all work activities.
- Ensure that own administration workload is managed and planned to support delivery outcomes required, informing line manager/s of any circumstances that may impact on delivery by required deadlines.
- Identify and report any areas of improvement along with making suggestions and ideas for further consideration.