Virtual Wallet Finance

**Company Background**

At Public Partnerships we are passionate about how digital solutions can increase choice and control for all. We work in partnership with health and social care organisations to deliver web-based solutions that make self-directed care & support easier for everyone.

Much more than just technology or software providers, we work in true partnership with our clients to help empower and enable people to be more independent, improve people’s overall wellbeing and help build more connected and resilient communities.

We are proud to be part of Public Consulting Group, which is headquartered in Boston, USA. PCG is privately owned and has annual revenues of over £500m from its extensive consulting, technology and outsourcing operations across the USA and Europe, serving public sector clients in health, human services and education.

Our US sister company, Public Partnerships LLC, is the market-leader in self-direction - a global phenomenon that gives people choice and control over their care. It operates in 22 of the 50 states, serving over 120,000 individuals and handling over £2billion of personal budget spend.

Public Partnerships currently employs 30 staff in the UK, spread across Wigan, Maidenhead and remote locations. A combination of organic growth and acquisitions has consolidated us as the market leader in our field in the UK, with our current revenues reaching £2.5m per annum in the UK.

The majority of UK revenues originate from the social care and health sectors, specifically the provision of web-based ‘customer portal’ software solutions. These solutions enable citizens to look for information and advice, purchase products and services for the social care support needs and manage their personal budget. We currently work with over 50 local authorities and NHS organisations across the whole of the UK.

Alongside our UK client base, the web-based tools originally developed by the UK team are being configured for and leveraged across our sister company’s client base in the USA market.

**Role Background**

Public Partnerships currently has a Support Team located in it’s Northern head office (Wigan). Due to recent growth, there is a need to recruit additional Virtual Wallet Finance Administrator for the social care and the health sectors.

**Responsibilities**

**_Finance_**
- Using our system to generate batch payments.
- Processing payments on the bank.
- Uploading funding to the System.
- Updating bank statements.
- Completing daily reconciliation to meet FCA requirements.
- Managing the suspense accounts.
- Dealing with any finance related queries.
- Working to FCA guidelines.

**_Payroll_**
- General payroll administration.
- Managing various payroll companies and their deadlines to ensure data is sent and received in a timely manner
- Processing of the four weekly and weekly payrolls.
- Ensuring all employees are paid accurately each period and to agreed deadlines.
- Providing help and support to employers and employees.
- Investigating and resolving payroll queries.

**_Support_**
- Working alongside colleagues to support using the Virtual Wallet system.
- Assisting with Virtual Wallet tasks

**_Documentation_**
- Maintaining clear and comprehensive notes on support tickets.
- Keeping guidance notes to all parties clear and up to date
- Updating/managing large quantities of data

**_General_**
- Supporting other software as and when needed, logging support tickets or directing users to the relevant contact.
- Attend internal meetings to discuss current working processes, improvements and required changes.

**Skills and Experience**

**_Experience_**
- Experience of finance roles is desirable (but not essential)
- Experience of payroll administration experience desirable (but not essential)
- Experience of administrative roles
- Experience of Jira is desirable (but not essential)
- Experience of BrightPay is desirable (but not essential)

**_Qualifications_**
- Minimum of 5 GCSEs (grade A-C), or equivalent

**_Skills_**
- Organised with high attention to detail.
- Computer literacy - Good level of IT literacy using Microsoft Office (Word, PowerPoint, Excel and Outlook).

**_Personality Traits_**
- Logical, clear thinker.
- Conscientious approach to work, taking responsibility for issues raised to ensure they are tracked to completion
- Possess discretion to work with confidential information.
- Proactive approach, raising self-identified issues internally before they effect users.
- Must be self-motivated, with a strong work ethic, and able to work with limited supervision and achieve set goals by proactively removing roadblocks and resolving needs for information.

Public Partnerships is an equal opportunities employer.

**Salary**: £20,000.00-£21,000.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Finance and Payroll: 1 year (preferred)

Work auth