Customer Service Advisor
17 hours ago
Omni is working with a company who are seeking a highly motivated and customer-focused individual to join their team as a Customer Service Advisor. In this role, you will provide exceptional customer service and support to our clients through various communicationchannels.
**Responsibilities**:
- Resolve customer complaints and issues in a professional and timely manner
- Maintain up-to-date knowledge of our products and services
- Document customer interactions and transactions accurately
- Meet performance metrics and customer service standards
- Perform administrative tasks such as data entry, filing, and report generation
- Ensure that customer information is accurate and up-to-date in the system
- Collaborate with team members and other departments to resolve complex customer issues
**Requirements**:
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and handle multiple tasks
- Experience in a customer service or support role is preferred
- Proficiency in using computer systems and software
- Attention to detail and strong organizational skills
If you are passionate about helping others and providing excellent customer service, we want to hear from you
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