Guest Relations Officer

We are recruiting for three Guest Relations Officers for our Chelsea Branch in London. Providing a responsive and caring reception and administration service to our patients and health care teams you will have experience of delivering customer service at the highest level. There will be a level of supervision and the opportunity to take on courses to develop within the Royal Marsden. We also offer a package of benefits. You will need to work flexible shifts from 0745 to 2000 Monday to Friday and a rota in Saturday.

To be responsible for providing reception, administration and excellent customer service for all patients, relatives and staff attending The Royal Marsden, Chelsea. The post holder will be working closely with the multi-disciplinary team, including nursing and medical staff, allied health professionals and clerical staff both within Cavendish Square, the Private Care Directorate and throughout the Trust. This patient-facing role will coordinate the administration functions of the patient’s pathway and ensure that any necessary payments are dealt with efficiently. Dealing with a large number of international patients the postholder being a fluent Arabic speaker would be beneficial. There will be a level of supervisory duties to support the Guest relations Manager across the shifts.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

The post holder will be responsible for providing a welcoming environment and delivering the highest level of customer service to patients, consultants and the clinical teams. The receptionist will focus on excellent customer care whilst ensuring hospitality and housekeeping issues are attended to and delivering administrative services of highest standards.

The post holder will be expected to adopt a professional and caring attitude, working alongside colleagues with a polite and courteous manner in all aspects of communication. The post holder will work effectively within a team and with colleagues across the Trust to ensure that all chargeable private patient activity is recorded accurately, on time and in line with the targets set by the Private Care Directorate. adhering to confidentiality and information governance policies and procedures.

The post holder will be expected to work positively and with mínimal supervision to deliver objectives and proactively undertake development work to relating to the improvement of the administrative. They will ensure that the reception and administration team carry out duties, working alongside the other guest relations officers to ensure all duties are completed in a timely manner.

For further information on this role, please see the attached detailed Job Description and Person Specification.