Guest Services Mall Ambassador
3 days ago
**Purpose of the Role** The Mall Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Mall Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will ensure daily operations run smoothly and maintain brand presentation guidelines. Additionally, they will build positive relations with guests and service partners, adhere to the St James Quarter “Tone of Voice”, comply with Health and Safety regulations, and promote the sustainability vision. **Key Responsibilities** - Deliver the St James Quarter guest services such as (but non exhaustive) hands-free shopping, guest mobility, lost and found, wayfinding, tourist information, public transport enquiries, gift cards, and guest feedback. - Work collaboratively with the Guest Services team to carry out daily operations and maintain brand presentation guidelines. - Proactively welcome all guests and provide solutions, recommendations, and personalized services. - Enhance the guest experience by anticipating their needs and concerns and acting as a liaison between all departments whilst owning the situation to resolution. - Develop and maintain knowledge of the St James Quarter Vision and Values and become a "local insider" to assist with guest enquiries. - Understand and comply with on-site Emergency Procedures and health and safety regulations. - Active participant in daily huddles with the Guest Services Team. - Consistently exceed guest expectations and deliver long-term satisfaction. - Adhere to the St James Quarter Tone of Voice. **Skills, Knowledge and Experience** - Preferred experience in a similar guest facing role, ideally within the Retail, Hotel or Tourism and Travel industries. - Outstanding people management skills, relationship building, and influencing skills. - Ability to work in a team environment and autonomously. - High energy, calm under pressure, real team player. - Excellent verbal, written, interpersonal & communication skills. - Fluent in English and other international languages would be a plus. - Demonstrates drive, resilience, openness, and innovation. - Experience in the use of Microsoft Outlook, Word, Excel, PowerPoint, and iOS or Android devices. - Social media Savvy preferred. Note: The above job description is not exhaustive and additional responsibilities may be assigned as reasonably required. Working Hours - 20 or 40 hours Salary - £10.90 per hour Please see our Benefits Booklet for more information. LI-DNS
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Edinburgh, United Kingdom Savills Full time_**This role is being advertised bySavills Management Resources(SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage.**_ **Purpose of the Role** The Mall Ambassador plays a pivotal part in the delivery of our St James Quarter World Class Guest experience. As a roaming ambassador you...
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Guest Services Mall Ambassador Full-time
1 week ago
Edinburgh, United Kingdom Savills Full time**_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage_** **Purpose of the Role** The Mall Ambassador plays a pivotal part in the delivery of our St James Quarter World Class Guest experience. As a roaming ambassador you...
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Edinburgh, United Kingdom Savills Management Resources Full time**Purpose of the Role** The Mall Ambassador plays a pivotal part in the delivery of our St James Quarter World Class Guest experience. As a roaming ambassador, you will ensure all St James Quarter Guests, receive a stress-free end to end experience. The Mall Ambassador will be a point of contact for all enquiries linked to St James Quarter, the City Centre...
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Regional Guest Service Ambassador
6 days ago
Edinburgh, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting a Guest Services Ambassador to join our team at one of our prestigious client offices in Edinburgh. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...
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Guest Ambassador
6 days ago
City of Edinburgh, United Kingdom TRE Front of House Full timeGuest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of “Small Luxury Hotels Collection”. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...
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Guest Mobility Ambassador
5 days ago
Edinburgh, United Kingdom Edinburgh mobility solutions Full time**Job Title**: Guest Mobility - Ambassador **Reports to**: Guest Mobility Manager **Location**: St James Quarter, Edinburgh **Introduction** St James Quarter is a new retail led, lifestyle district that fully integrates into and enhances Edinburgh’s City Centre providing an inspiring, attractive, and vibrant destination for locals and visitors to live,...
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Security Ambassador
5 days ago
Edinburgh, United Kingdom Canada Goose Inc. Full timeCompany Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...
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Security Ambassador Retail
1 week ago
Edinburgh, United Kingdom Canada Goose Inc. Full timeCompany Description Canada Goose isn't like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do. From the materials we use to the products...
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Guest Services Desk Ambassador
3 days ago
Edinburgh, United Kingdom Savills Management Resources Full time**Purpose of the Role** The Desk Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Desk Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will...
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Security Guest Ambassador
2 weeks ago
Edinburgh, United Kingdom Croma Vigilant Full timeWe are seeking several highly experienced Customer Service Ambassador’s to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing...