Guest Ambassador
6 days ago
Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of “Small Luxury Hotels Collection”. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and suites, a bar & restaurant, meeting room, lounge, conservatory and private gardens. Refined, relaxed, luxurious and intimate. We are looking for a motivator and charismatic leader at the same time and someone with a strong background in Rooms Division and Revenue Management. Main duties/responsibilities: Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards. Enthusiastically delivering service excellence by handling all customers’ requests and complaints to ensure their satisfaction and a high level of service. Be proficient in Front Office operations such as check-ins, check-outs, and reservations. Provide an accurate handover to returning colleagues at the end of the shift. Knowledge of computerized PMS system and ensure system is always up-to-date. Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information. Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets. Entry Requirements: Front Office experience within a 4/5* star environment is preferable. Excellent customer service skills. Attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. Enthusiastic in delivering service excellence. Possess the ability to work under pressure whilst maintaining attention to detail. Has an excellent command of English, both spoken and written. Display a polite and professional attitude to internal and external guests Full Time – 4on / 4off Package benefits: Meals on duty Provision and laundry of uniform Employee recognition awards Performance review and personal development plan Internal transfer and promotion opportunities Support in the development of your career Preferential room rates within the hotel group for yourself and family & friends You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. #J-18808-Ljbffr
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Regional Guest Service Ambassador
6 days ago
Edinburgh, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting a Guest Services Ambassador to join our team at one of our prestigious client offices in Edinburgh. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...
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Guest Mobility Ambassador
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Guest Relations Manager
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Security Guest Ambassador
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Edinburgh, United Kingdom Croma Vigilant Full timeWe are seeking several highly experienced Customer Service Ambassador’s to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing...
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London Front Desk
5 days ago
City of Westminster, United Kingdom Rapport Guest Services Full timeA leading guest services provider is seeking a full-time Front of House Ambassador in London. The role involves delivering exceptional customer service, managing reception duties, and ensuring a warm welcome for all visitors. Candidates should possess strong interpersonal skills, a proactive attitude, and proficiency in Microsoft Office. This position offers...
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Security Guest Safety Ambassador
6 days ago
Edinburgh, United Kingdom Vigilant Security Full timeWe are seeking several highly experienced Guest Service Ambassador's to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...
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Security Guest Safety Ambassador
3 days ago
Edinburgh, United Kingdom Vigilant Security Full timeWe are seeking several highly experienced Guest Service Ambassador's to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...
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City Of London, United Kingdom V.Group Full timeA cruise line company is seeking a Mandarin Speaking Cruise Ambassador to ensure exceptional experiences for guests onboard. The role involves assisting passengers, maintaining high guest satisfaction, and engaging in various activities. Ideal candidates will possess strong communication skills, a positive demeanor, and flexibility in responsibilities....
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Edinburgh, United Kingdom Savills Full time_**This role is being advertised bySavills Management Resources(SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage.**_ **Purpose of the Role** The Mall Ambassador plays a pivotal part in the delivery of our St James Quarter World Class Guest experience. As a roaming ambassador you...
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Guest Services Host
6 days ago
City of Edinburgh, United Kingdom Wilde Full timeA trendy aparthotel operator is seeking a Guest Services Host in Edinburgh. This role invites individuals to embrace a dynamic customer service environment, become brand ambassadors, and create memorable experiences for guests. Strong communication and enthusiasm are key, with benefits including flexible working hours, a bonus scheme, and education support....
