Appointment Services Clerk

2 days ago


Huddersfield, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

This is an exciting time of development within Endoscopy based at Calderdale and Huddersfield NHS Trust and we are looking for 2 enthusiastic and motivated Receptionists/Administrative Officers to join our friendly and fast paced team, delivering a high quality service and the very best standard of care to our patients.

You should have good communication skills as well as being flexible and able to work as part of a team, with good attention to detail with the ability to prioritise your workload to meet the needs of the service.
- There are no clinical duties required in this
- There are no professional duties required in this post.
- There are no managerial duties required in this
- There are no financial duties required in this
- Participate in regular
- Attend all mandatory
- Comply with all Trust policies, procedures and
- Carry out duties with due regard to the Trust’s Equal Opportunity
- Seek advice and support from Line Manager whenever
- Maintain professional conduct including appearance at all

An exciting opportunity has become available to work within an innovative, forward-thinking, fast paced team with the Endoscopy Department.
- To be responsible for contacting patients to go through the Covid-19 screening questions prior to their admission.
- To check patients in for their admission giving a polite, professional service.
- To have the ability to remain calm at all times and to be able to deal with verbal/aggressive abuse from patients/relatives in a professional manner.
- Knowledge of a range of administration procedures and an understanding of medical terms.
- Maintain effective working relationships with all staff.
- Data collection and input of activity on EPR system.
- To ensure that you are flexible in your approach to working across both sites when appropriate.
- To ensure that the Endoscopy Admin Manager is informed if there is a system fault or any potential risk related problem.
- Ensure that confidentiality is maintained at all times.
- Be responsible for highlighting any Health & Safety issues to the Endoscopy Admin manager.
- Ensure that Calderdale and Huddersfield NHS Foundation Trust policies and other regulations are applied as appropriate.



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