Customer Relationship Executive

6 days ago

Shirley, United Kingdom Listers Group Limited Full time

**Job Introduction**

We are currently recruiting for a Customer Relationship Executive to join our Head Office in Solihull.

We require a highly organised administrator who has up to date knowledge of the current financial products and campaigns.

**Role and Responsibilities**
- As a Customer Relationship Executive (CRE) your role will be to actively generate renewals leads and to co-ordinate the booking of appointments within the Volkswagen Group Brands to generate and increase vehicle sales utilising the systems and databaseavailable to you.
- You will also be required to engage with customers outside of dealership opening hours via live chat on a rota basis.
- You will be required to actively prospect daily, run campaigns within the specified systems and update your KPI’s and efficiencies daily.
- You will work towards the increase of the Dealerships retentions rates and targets that you will be set.
- You will have direct contact with our client data base and we will expect you to work to a high standard when liaising with them.
- You will be required to exceed internal and external customer expectations in line with best practice and Company guidelines.
- Carry out any other reasonable duties professionally as directed by your Manager.

**About you**
- Previous experience of administration within the motor trade would be advantageous, however if you are able to demonstrate previous experience in a busy administrational role training can be provided
- You will be an excellent communicator with outstanding administrative skills
- An ability to work to a high standard, particularly a high attention to detail to ensure all paperwork is submitted securely and accurately
- Working independently or as a team, you will have the ability to engage with other members of the dealership to encourage a smooth and efficient service for our customers
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

**What we offer**
- 25 days holiday plus bank holidays
- Pension scheme
- Health & wellbeing benefits
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications

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