Sbs Online Service Desk Assistant

1 week ago

Poole, United Kingdom School Business Services Full time

**Location**
- Poole - SBS**Employment Type**
- Permanent**About the Company**

SBS are one of the UK’s leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.

**Job Details**

We are growing our team. We are looking for a service desk assistant to join our flagship school budget management software team. If you are experienced in a customer service environment, ideally on a technical service desk which supports a large number of users, we would like to hear from you.

**Key Accountabilities**
- Provide service desk support to our customers in a professional manner, recorded on our information management system and managed through to resolution, following our KPI’s for call resolution times.
- Documenting all resolutions following the service desk procedures and flowcharts.
- To commit to undertake continual training and development in the products supported.
- New account set ups for all supported systems.
- Assist with key projects to continue to drive the company forward.

**Role Holder Requirements**

If you can demonstrate the following, we’d love to hear from you:

- Previous work in a customer service environment, ideally on a technical service desk which supports a large number of users.
- Ability to respond to a varying amount of customer queries from across the organization, while remaining resilient and enthusiastic.
- Experience of delivering customer service across a variety of communication channels.
- Strong verbal and written communication skills - you’ll be dealing with colleagues at all levels across the organization.
- Basic technical troubleshooting skills and experience of Microsoft products.
- Able to learn and absorb knowledge quickly, including developing an understanding of SBS’ Budgeting software.
- Maintain a high level of service standards and act professionally at all times.

**Benefits Offering**

As an equal opportunities’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

- Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
- Hybrid or remote working across the country
- Learning & Development
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

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