3rd Line Network Engineer

2 weeks ago


West Malling, United Kingdom Modis Full time

**Network Engineer**

Modis are currently working in partnership with a market leading IT Services provider to recruit an experienced Network Engineer with strong knowledge of Cisco and networking technologies.

**This role is fully remote with some occasional travel to the office in Kent.**

**The Role**

As a Network Engineer you will provide support for escalations/incident management, technical problem management and service requests for multiple clients in both the public and private sector.

**The Responsibilities**
- Management of major incident/high importance faults based on priority levels
- Proactively escalate any potential SLA failures to the Service Operations Management team and/or Service Delivery Managers.
- Proactively monitor the IT Service Management tool to ensure that SLA's are within target.
- Proactively raise any issues or improvements identified relating to the team or processes to the NOC Team Leaders.
- Identify and report any inconsistencies with the Configuration Management Database to the SACM/Knowledge Manager.
- Review configurations for new LAN/WAN/Wifi and Firewall installations
- Ensure the integrity of the Network Management platforms
- Implement Problem Management Root Cause Analysis
- Possess advanced troubleshooting capability, including Trace Analysis
- Triage tickets within the IT Service Management (ITSM) tool (BMC Remedy), that have been logged by automated alerts.
- Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to the next shift staff.
- Configure and Troubleshoot, various network devices, such as Switches, Routers, Firewalls, Wireless LAN Controllers, from various mainstream vendors such as Cisco, Juniper, Checkpoint, HP. Etc.
- Troubleshoot, log and manage circuit faults (including ADSL, SDSL, Ethernet, NGA, MPF, SMPF) on our third party suppliers systems.
- Actively monitor the networks using onetwork monitoring system Solarwinds
- Work in a rota to provide an On-Call escalation point out of hours

**The Requirements**
- Excellent communication skills - Essential
- Experience working in an ITIL structured environment and adhering to strict SLA's
- CCNP or relevant IT network certification
- Working understanding of Microsoft Office products
- Proven customer service/helpdesk/NOC experience
- Experience of configuring/troubleshooting firewalls from multiple vendors (Juniper / Cisco / Palo Alto)
- Experience of NEXUS Data centre switches (2/3/5/7/9K)
- Advanced Experience of Troubleshooting Enterprise Networks (LAN/WAN/WIFI/Data Centre)

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.



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