2nd Line Support Engineer

2 weeks ago

West Malling, United Kingdom James Frank Associates Full time

2nd / 3rd Line IT Support Engineer required by our client - a fast-growing and highly-regarded business in the Technology industry.

Due to natural growth, our client are now looking to hire an IT Support Engineer with good 2nd and some 3rd Line experience to join the existing team on a permanent basis.

As an IT Support Engineer you will be required to work within a challenging and dynamic role, providing a mixture of both remote and on-site support for a large and varied client-base.

Key Responsibilities:

- You will be working as part of an experienced and dedicated team, working through help desk tickets whilst also having the opportunity to go out on client sites, working on BAU daily support tasks and project work
- You will need to thrive on multi-tasking, where you will be responsible for tasks such as installing servers, replacing workstations, resolving OS faults whilst also identifying network connectivity issues
- Over time, you will be given the responsibility of your own projects where you will be expected to manage all technical aspects from start to completion

Key Experience:

- Server networking (DHCP, DNS, RRAS, TCP/IP)
- Firewalling (Port numbers, routing, network fault diagnosis)
- Remote working (RRAS, VPN, RDP)
- User support (Unlock accounts, password creation, password changes)
- Exchange / Office365
- Printer support (network printing, all common troubleshooting)
- SharePoint
- VMware & Hyper-V
- Cisco knowledge would be highly advantageous

This is a fantastic opportunity for an IT Support Engineer with good 2nd Line experience to join a knowlegeable and fast-growing team on a permanent basis, within a highly-successful business who are leaders within their field.

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