Customer Services Representative with Dutch and

**Customer Services Representative with Dutch and Arabic**

**UK or Belgium - Remote working**

**About You**

You will be fluent in English, Dutch and ideally also Arabic with a passion for customer service.

We are looking for someone who can work independently, stay calm under pressure and is good at motivating themselves. You will be able to communicate in a professional manner with a variety of people internally and externally whilst having excellent attention to detail as data entry is a key skill for this position.

**What is it like to work at Kimberly-Clark?**

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. You already know our legendary brands—and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day.

The identity of each and every one of our employees makes us who we are and makes our global company of over 40,000-plus employees stronger because of it. We are in the business of providing better care for a better world, for everyone, everywhere. At Kimberly-Clark treating individuals with respect is the way we do business and the way we lead our industry and our world. We’re building an organisation that looks and thinks like our customers around the world and are searching for talented people with different perspectives and varied backgrounds. People like you. It’s all here for you at Kimberly-Clark; you just need to join us

**The Role**
- Respond to consumer contacts and determine the nature of the interaction.
- Ensure that all consumer contacts are handled effectively, efficiently and promptly to promote consumer satisfaction and to promote Kimberly-Clark products and services.
- Manage and share consumer insights gained with the Consumer Services team leader and Management Team in a timely and meaningful manner.
- Adhering to all department processes
- Immediately escalate serious consumer complaints as per processes
- Compose and translate text where needed
- Place the consumer at the heart of everything by improving engagement and interaction - focus on providing best in class consumer services experience
- Ensure all Regulatory and GDPR processes are adhered to.
- Continuous Improvement by using LEAN principles, Visual Management and Standard Work

Whilst a background in customer service would be advantageous, we are willing to train the right person if they show passion, enthusiasm and have the willingness to learn. You will need to have excellent interpersonal skills, excellent written skills (English and Dutch/ and Arabic ideally) and a polite telephone manner.

You must be computer literate with MS Office (Word/Excel/Teams) with good time management skills and the ability to prioritise workload and issues.

**Total Benefits**

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.

Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.

**To Be Considered**

**And finally, the small print.**
- The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position._
- Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law._
- KC is a sponsor of the Recruitment and Employment Confederation Good Recruitment Campaign_