Project Support Officer

A Project Support Officer plays a key role in driving successful project delivery by coordinating a wide range of activities. This includes ensuring project management processes run smoothly and supporting business operations on behalf of the project team.
**In this role, you will**:
Independently oversee designated aspects of projects as assigned
Create project documentation and monitor plans and benefits to ensure alignment with objectives
This post is a Secondment until 31 March 2028 due to funding
The Project Support Officer ensures the smooth delivery of project activities through effective coordination, planning, and administration. Responsibilities span across:
**Management & Leadership**: Deliver training, assign tasks, and uphold quality standards while aligning outputs with project scope and authorised changes
**Project Planning & Delivery**: Execute delegated project components, schedule tasks using project control techniques, and organise meetings/events
**Monitoring & Improvement**: Track performance, manage risks, drive service improvements, and analyse project outcomes for informed decision-making
**Stakeholder Communication**: Communicate complex issues clearly, maintain strong relationships, and lead programme-wide updates and engagement
**Digital & Information Management**: Utilise IT tools to support reporting, secure data, manage project systems, and ensure robust documentation practices
**Finance & Resources**: Manage supplies, monitor project expenditure, support budgeting, and maintain accurate asset records
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
A Project Support Officer is responsible for supporting the successful delivery of project objectives through a diverse range of activities. This includes ensuring the smooth operation of project management processes and coordinating business management tasks and activities on behalf of the Project team.
**As Project Support Officer, you will**:
Autonomously manage elements of specific projects as delegated.
Ensure that standard project management methodologies are applied to successfully deliver projects.
Prepare documentation and track project plans and benefits.