Administrator

**About us**

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 400 super talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category

We are currently expanding at a phenomenal rate - on the back of what is our record year in terms of revenue (over £930m) - and so are looking for outstanding individuals to join our dedicated Head Office team, to help the company continue to flourish.

**Role Description**

The Administrator is responsible for ensuring the efficient and accurate processing of retail travel documents. This role requires close collaboration with both internal and external stakeholders, including colleagues and suppliers, to promptly address and resolve any issues. The Administrator plays a critical role in maintaining smooth operations within the department, ensuring all travel documentation is handled professionally and in compliance with company standards.

**Principle Accountabilities**
- Build relationships with internal colleagues working across various departments and externally with Travel Counsellors customers.
- Check and verify internal records against supplier tickets.
- Identify and resolve queries & discrepancies.
- Distribute customer documentation using various methods.
- Liaise both internally with various departments and externally with both salespeople and suppliers in the UK and abroad.
- Update clients computerised records.
- Recognise opportunities and provide recommendations for increased efficiency and effective ways of working across the team.
- Manage own workload to ensure all duties are completed accurately and on time.
- Handle support calls assisting with any administration issues.

**Our benefits**

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

- A competitive basic salary + annual company bonus
- Flexible hybrid working model
- Career development and promotional opportunities
- 25 days holidays (increasing to 28 after 5 years of service)
- A Moments That Matter day (annually)
- Enhanced Maternity / Paternity pay
- Holiday buy and sell (up to 5 days per year)
- 3 paid days charity leave
- Company events, socials, and incentives
- 3x annual salary death in service benefit
- Company Pension scheme
- Costco Membership
- Salary sacrifice, company car scheme
- Cycle to Work Scheme
- Employee Assistance Programme
- Free breakfast, fruit, and hot/cold beverages
- Referral scheme
- Employee discount
- Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)