Administrative Officer

2 weeks ago


Shepshed East, United Kingdom Brook-St Hiredonline Full time

**Administrative Officer - Call Handler - Crown House Southfield Rd Loughborough LE11 2TW**

- £12.36 an hour

**Location**: Crown House Southfield Rd Loughborough LE11 2TW

**HYBRID** after 10 weeks of training is completed

**Contract**: This is a temporary position for 12 months but due to be extended pending performance and business needs.

A fantastic opportunity to join the team as an Admin Officer - Call Handler. This is a great opportunity to gain valuable exposure and experience working within the Public Sector.

**The ideal Administrative Officer - Call Handler**:

- Administration
- Data input
- Clear and understandable communication
- Proactive thinking
- IT skills
- Confident with technology

**The role of Administrative Officer - Call Handler**:

- Note up cases on the case management system and take any necessary actions.
- Have a positive approach and a can-do attitude.
- Be open to change and not afraid to take on challenges.
- Have flexibility and the ability to adapt across teams and processes.
- Work in a fast-paced, challenging environment with the customer at the heart of everything.
- Keep regular contact with court staff at processing sites throughout the country.
- Deliver customer query resolution across various customer contact channels.

The work is targeted; expectations will be explained during induction, and regular one-on-one meetings with your team leader will be held to discuss progress.

**Clearance level**: Basic DBS

**Training provided, what is their training plan and location of training**:
No annual leave during the first 4 weeks of training period. 10-week training, 1 week induction, 7 weeks training, and 2 weeks consolidation.

**Hours**:

- 37hrs per week.
- Monday - Friday 9am - 5pm


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