Quality Assurance and Call Monitoring Assistant

2 weeks ago

Poole, United Kingdom Global Risk Partners Full time

**Position**:Quality Assurance and Call Monitoring Assistant

**Office Location**:Poole

**Salary**:Up to£23,000/annum DOE

**About Us**

We are Insync Insurance, powered by GRP Join us during this exciting period of growth as we continue to recruit ambitious and motivated individuals to become part of our success story.

A modern insurance broker who serves a large portfolio of clients throughout the UK. We pride ourselves with our first-class customer service and our A-rated policies. Founded in 2014, and one of the UK’s fastest-growing business insurance providers, we are always on the lookout for role-model talent to join our teams.

**The Role**

As a Call Monitoring Assistant, you’ll be an essential member of the compliance team providing pivotal support to the business. Reviewing calls and files of our customer facing staff, ensuring consistency, accuracy, and conformity with our standards of practice, and ensuring all customers are receiving the top level of advice and service.

**About You**

**Responsibilities**:

- Completing quality checking within agreed timeframes.
- Liaising with other key areas of the business on feedback, issues and any risks identified.
- Providing support internally and externally to other departments.
- Ensuring all compliance, regulatory requirements and business processes are adhered to.

**Benefits**:

- Poole based location with the flexibility to work from home
- 22 days’ holiday (plus bank holidays), increasing with length of service
- Monday to Friday
- Life Assurance to the value of 4 times your basic salary
- Joint contribution company pension scheme
- Access to our very own perks site for discount and cashback on things you enjoy, such as eating out, health and leisure, travel etc
- Access to our 24/7 Employee Assistance Programme

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
**Experience**:

- insurance: 1 year (required)
- Quality assurance: 1 year (required)
Work remotely:

- Temporarily due to COVID-19

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