Lung Cancer Screening Programme Administrator

**Key Responsibilities**: Provide essential information and administrative support to participants attending Lung Health Checks, ensuring accurate and timely appointment scheduling in accordance with programme standards. Deliver excellent customer service, demonstrating professionalism and empathy during all participant interactions, particularly during call handling duties. Act as the first point of contact for participants, creating a welcoming, supportive, and helpful environment. Support all members of the multidisciplinary team with clerical tasks, contributing to the smooth and efficient running of the service.
**Essential Skills and Experience**: Proven experience in a customer-facing role, with strong call-handling and communication skills. Ability to manage bookings efficiently, with attention to detail and accuracy. Demonstrated commitment to providing a patient-centred, high-quality administrative service. Ability to work effectively as part of a team in a fast-paced clinical environment.
General Responsibilities Ensure the smooth and efficient running of the office, including responsibility for monitoring and ordering stationery supplies, maintaining office equipment, and escalating any concerns or issues as appropriate. Accurately record compliments and complaints, ensuring that any complaints are promptly reported to the Admin Team Lead in line with established procedures. Undertake any additional duties commensurate with the pay band, as required to support service delivery. Collaborate effectively with colleagues within the Lung Cancer Screening (LCS) team and wider organisational teams to ensure a coordinated and efficient service.
Provide support and guidance to new starters within the team, helping to facilitate a smooth onboarding and integration process. Organisational Responsibilities Adhere to all relevant administrative procedures and protocols associated with the role. Comply fully with all Trust policies and procedures, maintaining high standards of professional conduct at all times. Consistently demonstrate the Trusts values and behaviours, as outlined in the staff handbook, ensuring a positive and respectful working environment.
Being aware of and adhere to administrative procedures and protocols Education and Training Responsibilities Contribute to and agree upon a continuing Personal Development Plan (PDP), ensuring active participation in the Performance Development Review (PDR)/Appraisal process with the designated line manager. Attend internal and external training courses as identified in the PDP or as required by management to support ongoing development and role competence. Participate in regular refresher training to stay up to date with legislative changes and updates to systems such as EMIS or other relevant local digital tools. Ensure all mandatory training, including Information Governance, is completed and maintained within required compliance dates.
Any changes will be discussed and agreed upon with the post holder. WORKING RELATIONSHIPS: Line Managers, Consultants and other clinical staff, radiology administration team. Externally: Primary Care GP Practices and other NHS organisations for onward referrals. GENERAL STATEMENTS CONFIDENTIALITY All employees must adhere to policies and procedures relating to Information Governance, Confidentiality and Information Security.
RISK MANAGEMENT The Trust is committed to approaching the control of risks in a strategic and organised manner. The post holder must be aware of their individual responsibilities as detailed in the Trusts Risk Management, Health & Safety and Incident policies, and those under the Health and Safety at Work Act. This includes the reporting of any untoward incident, accident, potential or actual hazard identified. SAFEGUARDING All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults.
Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties. Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults. Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals. HEALTH AND WELLBEING The Trust is a Health Promoting Hospital.
The Trust expects that when you are presented with opportunities to improve the lifestyle of our patients you seek help from appropriately trained clinical staff to ensure patients are supported and assisted in making t