Lung Cancer Screening Programme Administrator

Lung Cancer Screening (LCS) is the national NHS screening programme that is currently delivered within Cheshire and Merseyside (C&M) aimed to facilitate earlier diagnosis for patients considered to be at high-risk of developing lung cancer.
Liverpool Heart and Chest Hospital are the Single Point of Access (SPA) provider for Cheshire and Merseyside.
Eligible participants aged between 55-74 who smoke or have ever smoked will be invited to a lung health check with a lung specialist nurse/nurse associate who will assess and provide lung health advice; the results of the assessment will be used to calculate a person’s individual lung cancer risk score. Anyone at high risk will be invited to have a low-dose CT scan.
The aim of the programme is to deliver a service that supports and facilitates the early detection and treatment of lung cancer and to improve the respiratory health of the population.
The Administrators will be responsible for providing administrative support for the LCS programme. Working as part of a multi-disciplinary team they will schedule appointments/invitations adhering to programme timelines, be a point of contact for participants, provide call handling services, and provide the nursing team with administrative support to ensure outcomes are issued in line with key performance indicator (KPI) targets.
**Role Summary**:
To work as an integral member of a multidisciplinary team to support the efficient operation of the Lung Cancer Screening (LCS) Service. This role is responsible for delivering a high-quality, comprehensive administrative and clerical service, including the booking and scheduling of appointments, in line with service targets and key performance indicators (KPIs).
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
**Key Responsibilities**:
Provide essential information and administrative support to participants attending Lung Health Checks, ensuring accurate and timely appointment scheduling in accordance with programme standards.
Deliver excellent customer service, demonstrating professionalism and empathy during all participant interactions, particularly during call handling duties.
Act as the first point of contact for participants, creating a welcoming, supportive, and helpful environment.
Support all members of the multidisciplinary team with clerical tasks, contributing to the smooth and efficient running of the service.
**Essential Skills and Experience**:
Proven experience in a customer-facing role, with strong call-handling and communication skills.
Ability to manage bookings efficiently, with attention to detail and accuracy.
Demonstrated commitment to providing a patient-centred, high-quality administrative service.
Ability to work effectively as part of a team in a fast-paced clinical environment.
General Responsibilities
Ensure the smooth and efficient running of the office, including responsibility for monitoring and ordering stationery supplies, maintaining office equipment, and escalating any concerns or issues as appropriate.
Accurately record compliments and complaints, ensuring that any complaints are promptly reported to the Admin Team Lead in line with established procedures.
Undertake any additional duties commensurate with the pay band, as required to support service delivery.
Collaborate effectively with colleagues within the Lung Cancer Screening (LCS) team and wider organisational teams to ensure a coordinated and efficient service.
Provide support and guidance to new starters within the team, helping to facilitate a smooth onboarding and integration process.
Organisational Responsibilities
Adhere to all relevant administrative procedures and protocols associated with the role.
Comply fully with all Trust policies and procedures, maintaining high standards of professional conduct at all times.
Consistently demonstrate the Trust’s values and behaviours, as outlined in the staff handbook, ensuring a positive and respectful working environment.
Being aware of and adhere to administrative procedures and protocols
Education and Training Responsibilities
Contribute to and agree upon a continuing Personal Development Plan (PDP), ensuring active participation in the Perform