Customer Service Executive

**Description**:
Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what’s the job?

You’ll provide a memorable customer service experience to Cover-More’s customers and partners by providing advice, which is accurate complete and compliant with regulatory obligations from the first point of contact

You’ll be dealing with enquiries, identify and assessing customers’ needs to ensure positive customer satisfaction
You’ll interpret policy coverage's and ensure that customer queries are dealt with in accordance with the relevant procedure
You’ll meet and exceed quality, processing times and customer excellence targets and you’ll manage ticket queries responses within expected hours and you’ll escalate complaints to management if unable to resolve

And what are we looking for?

You’ll have previous customer service or sales experience, preferably within in a call centre environment
You’ll have solid computer literacy and the confidence to work with multiple systems, and you’ll have experience working towards Key Performance Indicators (KPI)
You’ll be flexible with shifts including weekdays and occasional weekends/bank holidays as required
You’ll have a strong ability to develop workable solutions to problems and work autonomously with customer centric approach and will be a professional communicator who can connect with and assist customers in difficult situations

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

**We have more than 1500 employees worldwide**: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

LI-Hybri