Patient Pathway Team Leader
2 weeks ago
Team Leader Trauma & Orthopaedics, Pain Management and Croydon Integrated MSK Service
- 2 Positions *
We are looking for individuals who can successfully unite teams and can drive improvements through the effective coaching and development of our staff. NHS experience is essential.
The successful individual will be passionate about delivering the right outcome for the patients, clinicians and healthcare teams and have a track record with working with a wide range of stakeholders across multiple services. The team leader will oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure achievement of all performance targets including but not limited to:
- Identify and manage the team's performance including work allocation
- Lead, inspire and motivate the team to go over and above to keep the patients at the heart of everything they do
- Manage change positively and promote continuous improvement by recommending changes that will improve results whilst retaining team spirit
- Engagement with key stakeholders to ensure service delivery and escalate where any key performance indicators or service level agreements may be going off-track
Interviews date TBC
1. Line manage Patient Pathway Coordinators and other administrative staff as appropriate within the
POD.
2. Ensure that annual leave, flexible working and sickness is managed and recorded accurately for staff
directly managed and that adequate cross cover arrangements are in place
3. Record staff information on electronic system
4. In line with Trust’s policies be responsible for managing individual performance and for resolving poor
performance.
5. Be responsible for continuing personal and professional development of staff and undertake yearly
appraisals
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. As well as offering access to a range of core skills training and professional development.
If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for
**Please see the Job Description and the Person Specification for more details on the jobs responsibilities
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