Current jobs related to Customer Assistant - Falkirk - Marks & Spencer

  • Customer Assistant

    1 week ago

    Falkirk, United Kingdom M&S Full time

    **Summary** Customer Assistant - In Store Bakery - 16 Hours - Falkirk Two positions available to work within our In Store Bakery. Example Work Pattern - Position 1; week 1 Sunday 0700-1100 Monday 1300-2100 Tuesday 1630-2100 Friday 1300-1700 Saturday1300-1700 week 2 Monday1300-1700 Wednesday0500-0900 Friday 0700-1100 Saturday 0700-1100 Position...

  • Customer Assistant

    7 days ago

    Falkirk, United Kingdom Buzz Bingo Full time

    **Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!** *** **Join us as a Customer Assistant in our Falkirk Club offering a 16-20 Hour Contract which is fully flexible over 7 days.** **Join Our Team of Remarkable...

  • Customer Service Assistant

    7 days ago

    Falkirk, United Kingdom Scotmid Full time

    **About this role**: Customer Service Assistant At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run...

  • Customer Service Assistant

    2 weeks ago

    Falkirk, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a part time basis, contracted to 31.5 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...

  • Customer Service Assistant

    1 week ago

    Falkirk, United Kingdom Chartwells - Schools Full time

    **More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Serving customers, ensuring they receive an easy and seamless personalised experience Being knowledgeable about the food service...

  • Customer Service Assistant L1

    7 days ago

    Falkirk, United Kingdom Wilko Full time

    **Customer Service Assistant L1**: - Hourly Rate - ** 9.60** - Location - ** Falkirk** - Contract Type - ** Permanent** - Contracted Hours - ** 20** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores...

  • Customer Assistant

    2 weeks ago

    Falkirk, United Kingdom Marks & Spencer Full time

    Working Pattern **Saturday: 11:15 - 20:00** **Sunday: 11:15 - 20:00** **Saturday: 0900 - 17:45** **Sunday: 11:15 - 20:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Service Assistant/supervisor

    2 weeks ago

    Falkirk, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Falkirk** **Hours per week: 24 hours per week** **Hourly rate: £11.50 - £12.00 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per...

  • Customer Assistant

    3 weeks ago

    Falkirk, United Kingdom Morrisons Full time

    We're looking for friendly, customer-focused people to join our Online team, where you'll be picking and packing customer orders ready for delivery or collection.You'll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when...

  • Customer Advisor

    2 weeks ago

    Falkirk, United Kingdom B&Q Full time

    **About the role** **Part time - 16 hours per week - **Permanent** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£9.20 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer...

Customer Assistant

2 weeks ago

Falkirk, United Kingdom Marks & Spencer Full time

Customer Assistant
Fixed Term Position

Proposed Work Pattern
- Week 1:
Monday - 13:00 - 21:00
Tuesday - 10:00 - 18:00
Friday - 09:00 - 17:00
Saturday - 09:00 - 17:00

Week 2:
Sunday - 07:00 - 15:00
Wednesday - 13:00 - 21:00
Thursday - 10:00 - 18:00
Friday - 12:00 - 20:00

All new starters will be expected to attend a Two-Day Induction. Please be aware, this may not be held in your base store.

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Falkirk, FALKIRK, SCOTLAND;
Falkirk Retail Park SF