Customer Assistant

6 days ago


Falkirk, United Kingdom M&S Full time

**Summary**

Customer Assistant - In Store Bakery - 16 Hours - Falkirk

Two positions available to work within our In Store Bakery.

Example Work Pattern
- Position 1;
week 1

Sunday 0700-1100

Monday 1300-2100

Tuesday 1630-2100

Friday 1300-1700

Saturday1300-1700

week 2

Monday1300-1700

Wednesday0500-0900

Friday 0700-1100

Saturday 0700-1100

Position 2;
week 1

Tuesday1300-1700

Thursday 1700-2100

Friday 1700-2100

Saturday 1300-1700

week 2

Sunday 1300-1700

Monday 1630-2100

Wednesday 0900-1300

Friday 1100-1500
**All the details**

**Customer Assistant - In Store Bakery - 16 Hours - Falkirk**

Two positions available to work within our In Store Bakery.

**Example Work Pattern -**

**Position 1;**
week 1
Sunday 0700-1100
Monday 1300-2100
Tuesday 1630-2100
Friday 1300-1700
Saturday1300-1700

week 2
Monday1300-1700
Wednesday0500-0900
Friday 0700-1100
Saturday 0700-1100

**Position 2;**
week 1
Tuesday1300-1700
Thursday 1700-2100
Friday 1700-2100
Saturday 1300-1700

week 2
Sunday 1300-1700
Monday 1630-2100
Wednesday 0900-1300
Friday 1100-1500

**All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store.**

**All new In Store Bakery employees will be expected to attend a 7-day training program within one of our Regional Bakery Hubs. This may not be your base store, but the closest Hub to you.**

**Purpose**

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

**Key Accountabilities**
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

**Key Capabilities**
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability

**Everyone’s Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.


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