Internal Sales Advisor

**Job title**: Internal Sales Advisor

**Reporting to**:Head of Sales

**Location**: Head office, Normanton

**The Company**

Originating back to 1978, JBC offer an untouchable service 24 hours a day, 365 days a year. Giving clients peace of mind by being available and on site quickly, being technically excellent, and by providing high quality service and maintenance activities.

From routine service and breakdown support, annual insurance, NDT inspections through to burner upgrades, welding repairs and even boiler replacements; JBC promises to provide solutions that drive a cost effective, efficient plant room, that comes with reduced emissions. Serving the length and breadth of the UK, JBC operate across the Pharmaceutical, Automotive, Food and Drink sector, and many more.

We stay ahead of the game by investing in our people, the latest equipment and technology, and continuously educate ourselves on any new trends, legislation and standards within the industry. Founded and based in West Yorkshire, and sitting in the Top 100 Wakefield Businesses, JBC are the industries trusted partner.

**Scope and remit**

Working along-side the Technical Sales Team and Service Department, you will be responsible for the facilitation of the Service and Maintenance portfolio, ensuring that all renewal are closely tracked and monitored, quotations are raised, created and issued, followed up and updated on SAP business One, before handing over to the Service Department.

Development of business with new and existing clients, whilst building and nurturing relationships, ensuring the customer journey and experience is second to none.

**Personal duties**

**Operational duties**
- Working intensely on SAP Business One
- Creation of service quotation renewals
- Quote follow ups
- Data analysis and identification of new leads
- Qualification of all new leads via contact with relevant individuals.
- Assist in developing new business with all customer types, ensuring the foundation is laid for strong, trusting, long lasting relationships.
- Carry out follow up process on all quotations provided by sales team.
- Collation of data on won and lost opportunities
- Pro-actively maintain existing business, ensuring customer’s requirements and expectations are met, if not exceeded in all areas.
- Ownership of customer experience from start to finish, offering assistance from initial enquiry through to order placement, and aftersales support where required.
- Working closely with all stakeholders, demonstrating robust communication skills, ensuring strong working relationships are forged within the Stokvis team, our suppliers, and our customers.
- Provision of reports to management on activities and performance.
- Daily completion of CRM activities, including a record of data relevant to customer interaction, projects, orders, etc.
- Supplier quotation requests / quote generation to support the Technical Sales Team

In addition to the elements in this job description, this role also includes such other duties as the management may from time to time reasonably require.

**Knowledge, training, and experience required**

**Essential**
- Sales driven and experience working in a sales lead environment
- Negotiation skills
- End user point of sales experience
- Supporting customers with development of large scale/value projects
- Time management and ability to meet strict deadlines
- SAP CRM and quoting systems (or similar)
- Microsoft office documents: Excel, Word, Outlook, etc

**Desirable**
- Commercial and/or industrial heating/hot water knowledge
- SAP B1 experience

Key personal characteristics
- Effective communication and interpersonal skills
- Strong leadership skills, working alongside others with positivity and respect
- Exhibits self belief and confidence
- Ability to work under pressure to meet deadlines
- Ability to make decisions in a timely manner
- Highly organised
- Possesses a strong work ethic
- Meticulous attention to detail
- Takes a proactive approach
- Positive team player - goes the extra mile, experience of collaborative working with ability to initiate, develop and sustain positive and productive working relationships with a wide range of people
- The ability to self-motivate and prioritise within a complex workload

Pay: £26,000.00-£29,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person