Underwriting Quality Specialist

**Underwriting Quality Specialist (Part-Time)**

**Location: Flexible but you will need to travel to our Croydon office occasionally**

**The opportunity**:
Would you like the opportunity to gain exposure to different areas of the business and senior stakeholders? This role will allow you to do just that, giving you an insight into the expertise of our Legal, Compliance, Marketing, Distribution and 3rd Party Outsourcing partners as well as raising your profile across the UK operation. This is a part time role, working 21 hours per week.

In joining this team, you will play a pivotal part in improving the oversight processes and control frameworks of our delegated authority arrangements. You will be actively encouraged to identify and develop new ideas and areas of improvements to ensure that these arrangements are managed correctly.

You will also be providing assurances that the underwiting business operates effectively and in accordiance with agreed rules and frameworks.

This is a great opportunity to gain experience working with all business areas (Personal Lines, Travel, N&G, ZM, ZPC, Commercial MGA, Engineering and Mid-Market SME). This would be suited to someone who is looking to build their internal network and foster collaboration across the various business functions, whilst keeping the customer at the heart of what we do.

**What will you be doing?**

As the Delegated Authority (DA) environment continues to evolve in line with Legal and Regulatory change, the role demands the ability to adapt and embrace new challenges, new ways of working and ensure new regulations are incorporated and adhered to. Some key responsibilities include:

- Having oversight of Delegated Authority Arrangements (DAA’s) and Managing General Agents (MGA’s) from across the UK with varying degrees of complexity and covering all Lines of Business.
- Responsible for ensuring all correct Governance protocols and procedures have been followed in accordance with regulatory requirements and in line with Zurich’s underwriting strategy and appetite.
- Working with DA Owners to obtain quarterly returns of Conduct Management Information and supporting the business in carrying out analysis of the data to identify any potential detriment to the Customer and explore potential solutions.
- Liaising with the DA Owner to drive the DA annual review cycle through the completion of key Risk Assessment and Due Diligence questions ensuring that any follow up actions are driven through to completion.
- Timely and accurate updating of SharePoint & Central log and UQA as required.
- Ensuring data quality and accuracy of information for the oversight of Delegated Authorities is clear and in line with local and regulatory requirements
- Complete Underwriting assurance reviews, and document results in line with agreed standards
- Agree on corrective actions and deliver the final audit report
- Timely and accurate updating of SharePoint & Central log and UQA as required
- Track the implementation of agreed actions within agreed timescales
- Co-ordinating the appropriate engagement with stakeholders (Legal, Marketing, Compliance, Distribution, Underwriting etc..) periodically throughout the lifecycle of the DAA or MGA
- Ad hoc Project work. Current projects in flight include Regulatorory name change, Project Metis (Shrems II requirements), Product Oversight Governence, Concentration of Risk to name but a few.

**What are we looking for?**
- An Understanding of Delegated Authorities would be beneficial but not essential
- Underwriting/Governance/Compliance knowledge or background
- Strong Communication skills - This role involves a high level of engagement with a wide variety of internal stakeholders including the Underwriting Leadership Team
- Ability to produce accurate and timely reports for the underwriting assurance reviews
- Strong attention to detail and high level or accuracy.
- Confidence to question and challenge existing ways of working
- Proactive and the ability to manage and prioritise your own workloads.
- Ability to adapt to changes and embrace new challenges.

**What will you get in return?**

As well as a competitive salary, we also offer an excellent lifestyle benefits package which includes:

- Annual company bonus
- 12% company pension contribution (employee contribution optional)
- 25 days holiday plus an additional 3 volunteering days
- Contribution to medical cover
- Discounted technology offers
- Virtual GP appointments
- Discounted gym membership,
- Free flu jab
- Discounted gadget insurance

**Who we are**

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built