Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom iQ Student Accomodation Full time

**Salary**

£13,350 (£26,700 FTE)

**Contractual hours**

20

**Basis**

Part Time

**Region**

Sites - Scotland & North

**Package**

25 days annual leave (plus bank holidays) Day off on your birthday Discretionary bonus scheme Pension - matched up to 8% Life Assurance Season ticket loans Cycle to work scheme Gym discounts Discounts & Offers

**Job category/type**

Operations

**Date posted**

19/05/2025

**Job reference**

R00266

**_This is a Part Time role for 20 hours per week_**

**_Doing the right thing, even when nobody's watching? It's an iQ thing._**

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85sites across 29 UK cities their **best year yet.**

Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day.

**Sound**like your cup of tea? Here's a bit about the role...**

Our Customer Service Advisors make sure the students who stay with us always feel at home. Whilst no two days are ever the same at iQ, this role includes showing prospective students and their families around the site, parcel / post management, logging maintenance requests and making sure our sites are fully health and safety compliant. You will be involved in organising social events and you will need to handle any customer complaints sensitively and ensure any rent arrears are dealt with quickly and proactively. You'll be part of an iQ family that will always have your back

**What makes a great iQer?**

First and foremost, we're looking for a positive, team player who thrives in a ‘get-stuff-done’ kind of environment. You won't mind rolling your sleeves up, you will come up with new ideas for our students and you’ll have great communications skills. Ideally you will have had some customer service experience, but that could be in a bar, hotel, gym, shop or anywhere dealing with customers, however, we're much more interested in your people skills, personality and potential.

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment.

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