Customer Liaison Officer

2 weeks ago

Eastleigh, United Kingdom Abri Full time

We're proud to say that we're a passionate bunch here at Abri. We want to provide an excellent customer experience for our current and new residents and that’s where you come in.

We are looking for a new Customer liaison Officer to join our team based in Eastleigh to take ownership of customer issues and keeping customers informed and updated on outstanding works. You will deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes.

You will Manage effective customer communications and provide support ensuring the ‘Customer Journey’ is a seamless, positive experience and that customer satisfaction is high.

Exceptional customer service skills and being consistent and efficient will be essential to succeed in this role.

You’ll not only be tasked with driving customer satisfaction and ensuring all complaints are dealt with promptly, but also embedding a culture of continuous improvement throughout our services. Remember, we don’t want to do things how they’ve always been done, we want to make them even better

This is a full-time role, requests for part-time working are unable to be considered.

Want to know more about this fantastic opportunity to really make a difference in the lives of our customers? Take a look at the job description below.

Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

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