Customer Care Officer

2 weeks ago

Eastleigh, United Kingdom Abri Full time

We're delighted to be recruiting for Development Customer Care Officer to join our hardworking team You will be looking after our newly built homes for one to two years after they’ve been built. We will provide you with full training and future opportunities for your professional development.

This role can be based from our Eastleigh, Bracknell or Yeovil office. Travel between our office locations (Yeovil and Bracknell) may be required so you will need a driving licence and access to your own vehicle.

Your main purpose will be to Keep our customers informed on any outstanding works happening within their home whilst ensuring customers receive a consistent, efficient, personal service.

Here are Abri, we are all about driving customer satisfaction so if there are any mistakes that need extra attention, we will need you to ensure any complaints are dealt with promptly and any property defects are allocated to the right developer to action.

This is a great opportunity to build on your working relationships and stakeholder management, troubleshoot problems and drive solutions.

So, if you’re passionate about customer service and property, we’d love to hear to from you

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

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