Assessing & Reviewing Officer

**Right at Home Sefton**

**Location: Space Solutions Business Centre, Unit 39A Space Solutions Business Centre, Maghull, Liverpool, L31 8BX**

**Salary: Up to 25,000 per annum (based on experience)**

**Hours per week: 37.5 hours**

**Are you looking to join a family-feel team that really values and appreciates their workforce?**

**Are you looking for an opportunity to grow and develop in a high-quality homecare business?**

Right at Home Sefton are an award-winning provider of premium quality care delivering high-quality, trusted care and support to adults living in the comfort of their own home. We are currently seeking an organised, reliable, and experienced care professional to undertake duties as our Assessing & Reviewing Officer for our growing team.

**What we offer our **Assessing & Reviewing Officer**:

- Competitive salary - Up to £25K
- Access to award winning training and ongoing professional development
- Career progression opportunities and room to grow
- An employer that really listens, values, and appreciates everything you do
- A role that offers something different every day and plenty of job satisfaction
- Recognition and rewards for hard work
- The opportunity to be part of a ‘family feel’ supportive team who put quality at the heart of everything they do.

As a Assessing & Reviewing Officer for Right at Home Sefton you will play an integral part in managing the daily communications between our Clients, Care Assistants, Care Co-ordinators and the Registered Manager. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

**Duties **include**:

- Conduct new and existing client assessments as required and produce new support plans and risk assessments in liaison with the Registered Manager.
- To help manage new client enquiries: tracking each enquiry; assessing capacity in liaison with the Registered Manager and Care Co-ordinator(s); arranging assessments where appropriate in liaison with the Registered Manager; ensuring that all new packages which we undertake begin in line with our policies and exceed the expectations of our clients.
- To manage client relationships throughout the term of their service agreement ensuring: that communication with clients from our staff is of the highest standard; that we are as responsive as possible to the needs of the clients; that records of our staff/client interaction are maintained to build accurate historical data of each client.
- To arrange and manage the client review programme ensuring that our policies are upheld as is the quality of our services to our clients.
- To conduct periodic reviews as required with clients to ascertain satisfaction with service and determine any required changes to care plans or risk assessments.
- Participate in our On-call service, enabling the Care team and clients to feel supported outside of traditional Office hours in emergency situations.

We cover Sefton, Formby, Maghull, Crosby, Waterloo, Bootle, Litherland, Seaforth, Netherton, Lydiate, Hightown, Freshfield, Ainsdale, Woodvale, Birkdale, Hillside & Southport, therefore local area knowledge is highly desirable.

**Requirements of an Assessing & Reviewing Officer**:

- You must hold a valid driving licence and access to a reliable car - Essential
- Experience within a health care environment
- Relevant qualification, such as Health and Social Care NVQ or Care Certificate
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple work loads

Interested?

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics