Customer Service Co-ordinator

12 hours ago


Cuckfield, United Kingdom Thriiver Ltd Full time

Thriiver is looking to expand its team of Customer Services Coordinators, providing specialist support to disabled and non-disabled people in the workplace, throughout the United Kingdom.

We are looking for talented, enthusiastic and self-motivated individuals who can work as part of a growing team, providing information, advice and guidance to its expanding customer base.

**Salary**:£24,000 per annum, rising to £25,000 after successfully completing a 6-month probation period. Non -negotiable

**Benefits**:

- Company pension
- Life insurance
- Bonus scheme
- On-site parking
- Company events

Our annual leave policy includes 20 days of paid leave plus one additional day for every full year worked, up to a total of 25 days, in addition to bank holidays.

**Location**: The Courtyard, Holmsted Farm, Staplefield Road, Cuckfield, West Sussex, RH17 5JF. Own transport is required due to the office’s remote location.

We offer the flexibility of hybrid working after completing a 6-month probation period.

**Hours**: Monday to Friday, 9 am to 5:30 pm, excluding public bank holidays. The role is available full-time and on a permanent contract.

**Job description**:

- Administration, including processing orders.
- Creating and sending quotations to clients.
- Building relationships with new and existing clients.
- Liaise with customers/employers to book training and coaching sessions.
- Diary management.
- Maintaining accurate customer records.
- The promotion of Thriiver products and services.

**Person Specification**:

- Excellent written and verbal communication.
- An outstanding and confident telephone manner.
- Able to work in a fast-paced environment.
- Work to clear guidelines and KPIs.
- Outstanding administrative abilities.
- A positive and enthusiastic attitude.
- Great attention to detail.
- Ability to work as part of a team and independently when required.

Interviews are scheduled to take place virtually. If you would prefer an in-person interview for any reason, please get in touch with Chris Kew.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Cuckfield: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Diary management: 1 year (preferred)

Work Location: Hybrid remote in Cuckfield


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