Prescription Clerk

Are you keen to provide great _**customer service**_? Can you adapt to a _**busy workload**_ and consistently work with _**changing priorities**_? Can you utilise _**multiple computer packages**_ and have brilliant _**telephone skills**_? If you answered yes to all of those questions than we may have the _**role for you**_****

Due to an increase to our patient numbers we have decided to expand our prescription team and have 2 part time vacancies to join our practice as a prescription clerk.

Cuckfield Medical Practice is operational across two sites and passionate about providing the highest possible care to our patients. You will have proven face to face and telephony customer service skills and be able to work under pressure within a very busy environment.

Full training will be provided, but you will need to demonstrate the skills needed to work using your own _**initiative**_and become a valued member of the team.

**Hours & Shifts**

You will be required to work at both sites, so access to transport is essential. Full training will be provided.

We are an equal opportunities employer and do not discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.

Salary is £10 per hour, rising after successful completion of probationary period.

**Job Summary**:
To act as a focal point of communication between the GPs, receptionist, Practice Manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients’ repeat medication is produced within the current protocols of the surgery.

**Job responsibilities**:

- To process all repeat medication requests sent in by patients using the various protocols in place.
- To print off repeat medication requests from the surgery website at least twice daily.
- To liaise with patients and chemists regarding queries and requests.
- To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
- To ensure that patient queries on medication are highlighted to the relevant GP.
- To regularly go through prescriptions ‘not picked up’ and ‘unlikely to be picked up’ as a result of the timescale, to remove the details from the patient records and then destroy the prescription.
- To have good knowledge of electronic prescription service and assist GPs and ANPs and admin staff as and when required with EPS requests and submissions.

**Additional duties**:

- Any other duties deemed necessary by The Practice.

**Confidentiality**:
In the course of your work, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

**Person Specification**:

- Excellent telephone manner
- Excellent customer service skills
- Ability to deal with fast paced workload
- Computer literate
- Ability to deal with difficult situations on the phone and face to face
- To be an active and involved member of the team
- Ability to be flexible
- Ability to deal with stressful situations in a calm and professional manner

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £10.00 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cuckfield, RH17 5BQ: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Prescription Clerk