Head of Operations

**Job Title: Head of Operations - Education Catering Sector**

**Location**: Kent based Hybrid role
**Reporting to**: Operations Director
**Department**: Operations

**Job Type**: Full-time

**Salary**: Competitive based on experience

**Job Summary**:
We are looking for a dynamic and results-driven Head of Operations with strong financial acumen and intermediate to advanced Microsoft Office skills to join our team. This role is pivotal in ensuring the seamless integration of operational and financial strategies, maintaining efficiency, and delivering excellent customer satisfaction.

Working closely with the Operations Director, you will oversee day-to-day operations, align financial resources with business goals, and contribute to the continuous improvement of service delivery. A positive, can-do attitude, excellent communication skills, and the ability to motivate and support teams are key to success in this role.

**Key Responsibilities**:

- Assist the company Directors in managing daily operations to ensure efficiency and customer satisfaction.
- Oversee the financial aspects of operational contracts, including costing and profitability analysis, to ensure the financial sustainability of customer contracts.
- Draft, review, and negotiate contracts, ensuring compliance with industry specific and financial requirements.
- Support with the implementation of operational strategies to improve performance, reduce costs, and optimise resources.
- Monitor key performance indicators (KPIs) to measure the effectiveness of both operational and financial performance.
- Support the Operations Director in identifying and implementing process improvements to enhance overall operational efficiency.
- Motivate and support teams, fostering a collaborative and high-performance work culture.
- Demonstrate a flexible approach to work, with a willingness to travel during daytime hours as required (mileage reimbursed).
- Utilise intermediate to advanced Microsoft Office skills, especially Excel, to manage financial data, create reports, and track performance metrics.
- Take initiative in addressing operational challenges with innovative solutions.

**Abilities and Experience**:

- Minimum 3 years of operational experience with a proven track record in managing finance-related tasks, such as costing and budgeting.
- Experience drafting and managing customer contracts, including financial evaluations.
- Strong understanding of financial processes and their impact on operations.
- Intermediate to advanced Microsoft Office skills, particularly in Excel for financial analysis, reporting, and data management.
- Excellent communication skills, both written and verbal.
- Demonstrated ability to motivate and lead teams, ensuring a positive and productive work environment.
- Proactive, solution-oriented mindset with a positive, can-do attitude.
- Flexibility to travel locally as needed during the workday.
- Strong organisational and time-management skills, with the ability to manage multiple tasks.
- Team player with a collaborative approach, but also capable of working independently when needed.

**Key Competencies**:

- Strong operational acumen combined with solid financial understanding.
- Leadership and team-building skills.
- Excellent problem-solving and decision-making abilities.
- Flexibility and adaptability in handling day-to-day challenges.

For a chance to become **part of the Radish Bunch**, please submit your CV for a chance to become part of our team - **We’re Rooting for You**

If after reading the above, you still need a little more convincing, why not click here and see what makes us special

**Job Types**: Full-time, Permanent

Pay: £45,000.00-£50,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Gravesend, DA11 8HJ

Reference ID: Assistant Operations Director