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Technical Lead

2 weeks ago

Edinburgh, United Kingdom Royal London Group Full time

**Job Title**: Technical Lead
**Contract Type**: Permanent
**Location**: Alderley Park or Edinburgh
**Working style**: Hybrid 50% home/office based
**Closing date**: 15th October 2024
This role contributes to our values of strengthening our customers mutual choice, by providing sustainable technology solutions to our customers.
About the role
You will provide problem management and incident resolution capability (production support) for the platform they are responsible for.
Build trusting relationships with key stakeholders and internal customers.
Provides expertise to their team on the methods and tools needed to deliver change through the specialist platform.
Ensure required technical upgrades and maintenance are scheduled, working closely with relevant 3rd party vendor(s).
You will manage the team’s performance against key deliverables and measures quality against agreed internal benchmarks.
Responsible for managing the performance of 3rd party vendor(s) against contractual obligations and SLAs. As well as identifying opportunities to leverage new capabilities within the platform to add value to the business and our customers.
Builds trusting relationships with key stakeholders and internal customers.
Inputs to financial planning and portfolio shaping activities across the Group. Will lead with recruitment of permanent and flexible resource.
About you
Will have sound, broad knowledge of IT.
Knowledge and experience of working with cloud infrastructure.
Strong organisational and time management skills, with the ability to prioritise and multitask in a fast-paced environment.
Experience of successfully leading technical evaluations.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.