Customer Care Advisor

**Customer Care Advisor - Nottingham**

**Up to £23K Per Annum**

Our Client is a specialist business within their sector and are looking to grow their team with the appointment of an experienced Customer Care Advisor.

We are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme.

**Our Customer Care Advisors**

Will play an essential role in providing an effective and professional service to all our Customers, whilst providing excellent Customer Service to all our clients.

The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter.
- Add clear customer notes to our systems & update the customer support and retention files.
- Ensuring all calls are answered within 3 rings
- Highlight any risks to client delivery to Customer Service Manager, to minimise reputational risk
- Proactive approach to management of customers workload
- Review and respond to all customer enquiries within a timely manner.
- Liaise with all internal teams to ensure effective response to customers and work completed within our Service Level Agreements.
- Issue customer reports where required
- Effective communication with internal and external customers
- Escalate any potential risks to the business to the Head of Customer Care
- As an accredited complaints handler process all complaints in line with our how to guide
- Reasonable ad-hoc requests pertaining to Customer Service

**Who We’re Looking For**
- Personality - Energy, Drive and Enthusiasm
- Excellent telephone manner with colleagues and customers
- Self-motivated with the ability to prioritise workload
- Excellent attention to detail
- Be respectful to others - Customers, Colleagues, Managers, Directors
- Excellent time management and communication skills
- Remain calm & focus on what can be done
- A positive can-do attitude
- A keen interest in resolving issues
- Interest in Customer Care is vital for this role

**RIGHT TO WORK**

**We do not offer Right to Work Sponsorship.**

**How we Attract, Reward & Retain Our Employees**

At this company, we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
- Royal London Pension
- Life Assurance 4x Salary
- Free Parking on-site
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation)
- Paid Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Paid Birthday Holiday
- Development and progression opportunities

**About Us**

From initial design, supply and installation, through to ongoing maintenance and monitoring, our company maintains the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold.

We are the fire life safety and security specialist division. Together, we are the UK’s fastest growing and most innovative consortium of fire life safety and security service providers. Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.

**Equal Opportunities**

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process

**Job Types**: Full-time, Permanent

**Salary**: £15,000.00-£23,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nottingham, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person