Customer Care Advisor

We are looking for a conscientious, caring person to join our award winning Customer Care Team and provide support to our members.

Delivering excellent customer service is our top priority and we pride ourselves on going the extra mile.

In addition to your main customer care responsibilities, you may also have ad hoc projects to deliver. These could include customer research, assisting with projects to develop new features, and helping to test new functionality we are developing for the service.

**Skills & experience required**
If you genuinely enjoy helping people and believe customers should receive the best service, this is the right job and company for you.

The Nutracheck service is delivered via an app and website so it is essential you are confident using technology and familiar with iOS and/or Android phones and downloading apps.

You will need a logical approach to problem solving and be able to perform technical checks using your own initiative, working closely with the technical team.

On a personal level, you will be a good listener and have the ability to empathise and deal sensitively with members’ weight and health issues. It would be beneficial if you understood the challenges of weight management - either from working in the health and wellbeing sector or from personal experience.

You will be joining a successful team who recently won an award for best B2C customer service, finishing in the top six out of 12,000 businesses in 140 countries. Our ethos is to treat customers as we would wish to be treated ourselves, with fairness, respect and kindness. If you share our values, this job could be for you.

Full training will be given and help is always on hand when required.

**Desirable**
- An interest in healthy eating and a good knowledge of cooking.
- A nutrition or sport science qualification would be an advantage.

**Person specification**
- Friendly and approachable
- Calm and patient
- Helpful ‘can do’ attitude
- Good team player
- Flexible attitude to working practices and demands
- Reliable and trustworthy even when working unsupervised
- Proactive approach to continuous personal development

**Additional Information**
The role is full-time - Monday to Friday. Plus you will be required to be on the team rota to provide weekend cover, which is usually 1 day over the weekend (Saturday or Sunday), 2 days a month.

Saturday and Sunday working is home-based. Weekday working is from our office in West Bridgford.

**The Company**
NutraTech Ltd is a rapidly growing health tech business based in West Bridgford, Nottingham. The company has won a number of awards for the Nutracheck app - including Health & Fitness App of the Year and Fastest Growing App twice in the last couple of years.

This is an opportunity to join a friendly, professional team at an exciting time. Our mission is to provide an ethical fad-free service to assist people in achieving their health, weight and fitness goals. The calorie tracking/food diary approach we use is supported by evidence; our calorie counter tool is used on the NHS website.

We launched the UK's first mobile and online diet service in 2005, winning awards for innovative use of technology. Nutracheck is now the UK's leading calorie and nutrient tracking app, with a higher rating in the UK App Store than the global market leader.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Casual dress
- Cycle to work scheme
- Flexitime

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Nottingham, NG2 7QW: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

Reference ID: Nutracheck - Customer Care Advisor