Receptionist/administrator

**Full time Role**

**8 Hours a day / 37.5 hour contact**

**Monday - Friday**

Job Purpose

To carry out general receptionist and administrative tasks

To assist in the day-to-day operation of the Business Event Centre

To deliver the highest standards of customer service and first point of contact for delegates/visitors

To deliver a specific standard of guest experience, to meet client specification

To follow our on site procedures

To greet visitors and clients

Accountabilities or “what you have to do”

Responding to all enquiries inbox in-line with company standard

To be responsible for client liaising to meet requirements of event itineraries.

To manage the Matrix booking system to maximise occupancy rates.

Monitors and ensure that functions are set up, refreshed, and broken down in compliance with Scheduled times and departmental procedures.

Inspects the pre-set scheduled function areas/meeting rooms for cleanliness, working condition and proper furniture/equipment set up; reports any deficiencies.

To have a full knowledge of all areas which must be covered in the course of duty

To follow Profit protection procedures

To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Front of House Manager, only after correct training has been given.

To carry out Sodexo Catering tasks in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.

Report any maintenance issues immediately to include equipment that is faulty, or any risks or hazards identified.

To ensure a high standard of personal hygiene is always maintained and that uniform provided and specified is worn with care to being clean and ironed.

To ensure you wear all personal protective equipment provided and specified for the tasks

To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Proce-dures.

To deal with any complaints / issues from customers immediately and report directly to Front of House Manager.

To participate actively within team meetings in order to develop ideas to enhance service offer.

To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Man-ager / General Manager

To be flexible to work additional hours to cover holiday and sickness within the team.

To assist with the lifting and movement of furniture within a team or at preparation for meetings

To always work, with awareness of surroundings and behaviour required, plus security procedures in place

To complete any paperwork pertinent to the area of work

It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required

Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”

No justifiable complaints from building users / client staff within your scope of works

No issues and concerns highlighted in relation to health and safety

All faults and defects addressed within agreed timescales

All work schedules followed, and administration completed within agreed timescales

Skills, Knowledge and Experience

Essential

Welsh Speaker

Health and Safety Procedures must be always followed.

Identify the standard/result required for a task and complete it accordingly.

Support team to achieve work goals, etc.

Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, always.

To be flexible to cover holidays and absence

Desirable

Ability to work under one’s own initiative.

Contextual or other information

To attend to any reasonable management request

To assist other team members to ensure all work duties are carried out to the specified standards

**Salary**: £10.65 per hour

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)

**Language**:

- Welsh (required)

Reference ID: Receptionist