Meetings and Events Agent

£25,396.80 Per Annum / £12.21 Per Hour, 40 hours per week

Are you passionate about delivering exceptional guest experiences?

Valor Hospitality is looking for a Meetings & Events Agent to join our team, where you'll play a crucial role in managing event bookings, maximising revenue, and providing outstanding customer service.

**About us**

Valor Hospitality is an award-winning international hospitality company operating in the US, UK, Europe, and Africa. We are more than just a hotel business; we are a community of passionate professionals dedicated to delivering memorable guest experiences and redefining hospitality with creativity and innovation.

**The Role**

As a Meetings & Events Agent, you’ll be the first point of contact for our guests, ensuring every enquiry is handled with professionalism and enthusiasm. Your role will involve managing event bookings, maximising revenue, and providing an exceptional customer experience from the initial enquiry to event execution.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.

**What'll make you a great fit for us?**

You’re dedicated to delivering exceptional service and understand how your role contributes to memorable guest experiences. You take pride in your work, ensuring every detail is executed to the highest standard.

You' re methodical, proactive, and results-driven, always striving for excellence in everything you do. Whether handling event enquiries, managing bookings, or assisting clients, you bring enthusiasm, professionalism, and a customer-first mindset.

**What you'll be doing as Meetings and Events Agent**
- Top quality customer service
- Working as part of a dynamic and supportive team.
- Take enquiries and bookings via telephone and online bookings
- Proactive in seeking and converting enquiries into sales
- Processing, amending and updating bookings as required
- Show rounds for new and prospective customers
- Develop lasting relationships with clients and generate repeat business
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most

**In addition to competitive rates of pay, we also offer**:
**Exclusive discounts for you, your friends and family**
- Valor team member rates at our UK hotels, with rooms from just £30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.

**Caring for your health and wellbeing, both in and outside of work**
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.

**Supporting your hospitality career growth**
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

**Fancy joining our team?**

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.