Operational Support Adviser

Business Administrator/Operational Support Advisor

Manchester, Leeds, Brighton, London

Remote/Hybrid working - Shifts are Monday to Friday 8am to 8pm (8-4 ,9-5 etc) 1 Saturday on rotation

Permanent

£19,800+ fantastic benefits

Full time - 37.5 hours

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As an Operational Support Advisor, you will contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.

What you’ll do:
Some of the duties you will undertake in this role are below:

- Respond professionally to all telephone enquiries and referrals, dealing with these in an appropriate manner ensuring that all queries are dealt with fully, efficiently and in line with SLA's
- To work within operational process and procedure, following documented guidelines including General Data Protection Regulations and the Access to Medical Reports Act, 1988 and other relevant regulations
- Ensure compliance with operational control standards e.g. Quality Assurance standards, clinical governance, CQC and legal requirements
- To continually work with peers and team leader to analyse existing working practises in order to identify ways of improving the service and enhancing the customer journey including reporting of MI
- Adhere to and demonstrate an up to date knowledge of Bupa’s products, policies and procedures
- To support investigations and proactively resolve all queries and complaints from employees of our clients.
- To log BAM absences for clients of BAM
- To actively participate in internal/external meetings as required
- To undertake other duties as may be necessary in line with the changing nature of the business

What you’ll bring:

- Previous experience of working in a customer services environment and demonstrates strong customer focus skills.
- PC literate with good knowledge of Windows based packages.
- Must have the ability to combine talking and typing skills.
- Excellent communication skills
- Time management skills and the ability to work quickly and accurately in a pressurised environment.
- Ability to work on own initiative and make decisions within the protocols set down with mínimal supervision.
- Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance programme
- Workplace pension
- Online discounts covering your everyday shopping, entertainment, eating out and more.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time