Business Support Hub Adviser

Business Support Hub Adviser

**Job Description**:
**Business Support Advisor**

**Manchester (Salford Quays) M50 3SP**

**Permanent,**

**Full Time (37.5 hours) - between Mon - Fri 8-6.**

**Hybrid Working Available**

**Salary £25200**

**We make health happen.**

In our contact centres, you'll be the ears and voice for our customers. Every call is different, but you'll have the opportunity to touch the lives of strangers every day.

We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.

At Bupa, you'll be a part of a fun, social environment as well as making a huge difference for our customers. Expect solid benefits and opportunities to grow.

**Role Overview**

This role holder will provide technical, administrative and Customer Service support for the Business to Business area.

**How you'll help us make health happen**:

- Work with our customers to ensure our data is accurate, up to date and available to make sure the customer experience is as smooth as possible.
- Proactively foster and develop excellent working relationships with our customers, intermediaries and maintain a network of stakeholders through the business to facilitate solutions for our customers received via various mediums.
- Be responsible for investigating queries, problems and complaints providing resolution, appropriate advice and guidance to our customers.
- Take ownership of the promotion of any queries or technical issues related to the digital platform Bupa Connect. Developing and maintaining a sound understanding of all technology available.
- Carry out all instructions carefully and accurately, in line with best practice and internal processes in a timely manner.

**Key Skills/Qualifications needed for this role**:

- Ability to multitask whilst working at speed with great attention to detail is essential.
- Extensive customer service/contact centre experience.
- Excellent communication skills - both written and verbal.
- The ability to manage your own workload, be organised and prioritise your cases
- Good problem-solving skills, make informed decisions with the ability to analyse evidence objectively.
- Ability to work in a target driven environment and deliver results / achieve targets.
- A passion and dedication for customer service, putting the customer at the centre of everything you do.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- Pension plan and life insurance options
- Wagestream - Have early access up to 40% of your earned wages within minutes.
- Extensive L&D program including internal development and access to apprenticeships
- Emotional Wellbeing online - Variety of self-guided programmes provided by Silver Cloud Health to help you manage money worries, stress, sleep, and more.

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Call Centre
Locations:
Bupa Place

Financial planning services, Gym membership, Free flu jabs, Referral programme, Employee mentoring programme, Company pension, Health & wellbeing programme, Cycle to work scheme