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Network Performance Lead
2 weeks ago
**Network Performance Lead**:
- Salary up to £54,351 (depending on experience)- Location Washington / Home Working**About the role**
**Network Performance Lead**
**Location: Leat House, Washington / home working**
**Salary: up to **£54,351 (depending on experience)**
**Contract Type: 2-year FTC / Secondment**
**About the role**
We have an exciting opportunity to join the wastewater performance team as a Network Performance Lead.
You’ll be working in a fast-paced environment where you will lead, inspire and direct a team of technical experts and admin support assistants to deliver first class investigations into misconnections and customer misuse (fats, oils and grease). You will work closely with internal teams along with the Environment Agency and Local Authorities to monitor progress and sign off improvements. This role directly supports our work to reduce pollution, sewer flooding and blockages.
You’ll be confident holding challenging conversations and have strong persuasive skills to support the misconnections and customer misuse teams to deliver recommended solutions.
You will be able to identify performance shortfalls and implement agreed improvement plans and be confident in designing and delivering presentations to senior managers and external stakeholders. You will be innovative as you look for improvements to enhance current processes.
**About you**
You’ll have proven experience of being a strong team player, involving and supporting others in problem-solving and decision-making processes, along with effective relationship management and networking ability (across all areas of the business and with external stakeholders).
We’re looking for you to have excellent communication and interpersonal skills, along with highly developed literacy, numeracy and problem-solving skills. You will be motivated to embrace innovation and to look for and highlight potential improvements in ways of working.
**About us**
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
**Our values**
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
- We take responsibility for achieving excellent business results.
Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
- We aim to exceed the expectations of our internal and external customers.
Innovative
- We continuously strive for innovative and better ways to deliver our business.
One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.
**Colleague benefits**
We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
