Lining Scheduler

2 weeks ago

Darlington, United Kingdom Jet Aire Services Full time

**Purpose of the Role**:
To schedule lining business activities; acting as a point of contact both internally and externally. Ensure service delivery is of a high standard resulting in excellent customer satisfaction and commercial results.
**Key Responsibilities**:

- Programme and administer NWL work.
- Act as a point of contact for NWL and Esh Group.
- Act as a point of contact for l Lining Engineers.
- General support for the Head of Lining.
- Contacting customers and the booking in of jobs.
- Scheduling all WIPs on the system.
- Scoping and reviewing of jobs/footage.
- Liaison with CCTV and Jetting Department.
- Support the generation of monthly valuation
- Act as stand in for meetings with key stakeholders.
- Collection and organisation of CCTV footage.
- Involvement in ensuring driver/ vehicle compliance with ‘O’ Licence requirements.
- Invoicing.
- Support with coordinating and booking training.
- Maintaining PPE levels.
- Administration of My Compliance.

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
**General Responsibilities**:

- The Company is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
- To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
**Key Measurements**:

- Internal KPI data measuring several Key Performance Indicators relating to planning, delivery and customer satisfaction
- Financial return of the Lining teams delivering work on the ground
- Yearly appraisal results and performance against company targets
- Unit availability and performance against maintenance targets
**Experience and Qualifications**:

- Experience in working on an office/ site environment (1 year minimum).
- Experience using Microsoft packages (advanced Excel desirable but not essential).
- Higher level education (desirable but not essential).
- Good attitude with desire to learn.
**Personal Skills**:

- Excellent verbal and written communication skills.
- Polite and approachable at all times.
- Excellent telephone and negotiation skills.
- Must be detail conscious with a high regard for accuracy and well organised.
- Excellent administration skills are required.
- Has a ‘can do/will do’ attitude.
- Analysis of own performance and takes steps to improve this.
- Remains focused when faced with competing demands.
- Keeps people informed of progress on key tasks.
- Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.
- Accepts new ideas and change initiatives.
- Always conducts themselves in a courteous and professional manner.
- Always maintains the strictest levels of confidentiality.
**Values and Behaviours**:

- Candour - open, honest, sincere and receptive.
- Accountability - is accountable for own actions, behaviour and performance. Takes ownership of decisions.
- Respect - behaves with dignity and respect, listens and shows empathy.
- Excellence - strives for excellence.

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