Service Coordinator

2 weeks ago

Ashford, United Kingdom Ingersoll Rand Full time

**Job Title**

Service Coordinator

**Location**

Ashford, Kent

**About Us**

Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.

Focused primarily in and around Hertfordshire and the South East but sometimes travelling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, utilities and many other industrial and business segments.

**Job Summary**

As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.

**Responsibilities**
- Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
- Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
- Ensure service and contract administration activities are performed as required
- Coordinate the movement, upkeep, utilisation and paid hire of rental units
- Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
- Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner
- Management and resolution of invoicing queries and disputes
- Operate all service functions within the ISO 9002 quality standard currently in place, including Method Statements & Risk Assessments as required
- Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way

**Basic Qualifications**
- Experience in a field service planning/coordination role preferred

**Travel & Work Arrangements/Requirements**
- Site based

**Key Competencies**
- Excellent communication and customer relationship building skills are critical
- Flexibility, initiative, willingness to drive change in process and systems essential
- Must possess good written and numeric skills

**What we Offer**
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme - additional 5 days annual leave
- 5% Employee and 7% Employer Pension Contribution
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Cycle Scheme (After probation period)
- Electric Car Scheme (After probation period)
- Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
- Costco Gold Company member, with access for employees to join
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
- LinkedIn Learning - full free access
- O2 Reach

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