Customer Service Coordinator

7 days ago

Ashford, Kent, United Kingdom ASSA ABLOY Group Full time £25,000 - £40,000 per year


Location:
Ashford, UK


Company:
Sunray Engineering Limited

Are you ready to bring your industry or product knowledge to a team that values collaboration and career growth?
Join Sunray Engineering Limited, a leading manufacturer and installer of Steel & Timber Security and Fire Doors, as well as specialist products including Louvre Panels, Access Hatches, and enhanced solutions for Blast and Ballistic protection. Our products serve a wide range of specifiers across the UK and globally.

Due to continued growth, we are expanding our internal Sales Team and are seeking a
Customer Service Coordinator
to support our quotation and enquiry processes.

What You'll Do
As our Customer Service Coordinator, you will:

  • Follow up on quotations to assess potential order conversion and provide status reports.
  • Monitor contract progress and maintain records of each enquiry.
  • Assist with the Sales Inbox, pre-qualifying enquiries before allocation to Estimators.
  • Record client and enquiry details, acting as the first point of contact.
  • Liaise with customers to clarify requirements and ensure accurate data entry.

Key Responsibilities

  • Support Estimators by chasing quotations and contributing to forecasting and conversion metrics.
  • Ensure all enquiries are addressed within 24–48 hours of receipt.
  • Maintain detailed records of project status and client communications.
  • Update enquiry details and support the quote process with relevant information.
  • Keep customer data accurate and up to date in the system.

What You'll Bring
We're looking for someone with:

  • Proven experience in customer service or administrative roles.
  • Familiarity with quotations or estimations (preferred).
  • Strong analytical skills and attention to detail.
  • Flexibility to adapt to changing priorities and deadlines.
  • Excellent organisational and multitasking abilities.

What We Offer
We're committed to your growth and wellbeing:

  • Learning and career development opportunities.
  • Competitive salary and incentive bonus scheme.
  • Company pension scheme (7% employer contribution, rising to 12%).
  • 25 days annual leave + Holiday Flex Scheme.
  • Death in Service Benefit.
  • Long Service Award.
  • Cycle to Work Scheme.
  • Childcare Vouchers.
  • Employee Assistance Programme.

Ready to take the next step in your career?
Apply now and become part of a team that values your contribution and supports your professional journey.

To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email .

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

  • Customer Success Manager

    3 days ago

    Ashford, Kent, United Kingdom Verifone Full time £40,000 - £80,000 per year

    Why VerifoneFor more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Customer Assistant

    7 days ago

    Ashford, Kent, United Kingdom Marks and Spencer Full time £15,000 - £25,000 per year

    All the detailsWork PatternWeek 1- Mon- 12:00-16:00, Tue-16:30-20:30, Thu-16:30-20:30, Sat 9-13:00Week 2- Mon-12:00-16:00, Wed- 8:00-12:00, Thu-16:30-20:30, Sat- 17:00-21:00Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service....

  • Customer Advisor

    1 day ago

    Ashford, Kent, United Kingdom B&Q Full time £24,000 - £36,000 per year

    OverviewCustomer AdvisorPart time - 9.5 hours per week 3 Month Fixed Term Contract Shifts available Saturday- Sunday, 7.00am - 8pmUK Notional hourly rate £12.71 per hour (Inclusive of an £0.27 per hour, store specific location allowance)B&Q ExeterWe believe anyone can improve their home to make life better. Every day, we give our millions of customers...

  • Service Engineer

    5 days ago

    Ashford, Kent, United Kingdom Netomnia Full time

    Department:Direct Labour OperationsLocation:AshfordCompensation:£34,000 - £36,000 / yearDescriptionService EngineerReporting to:Service Delivery Field ManagerHours:Full time (Monday to Saturday 45 hours a week, between pm shift pattern)1 Saturday per month, paid as over time.Location: Ashford, South EastSalary:We provide a competitive starting salary...

  • Customer Demand Analyst

    2 weeks ago

    Ashford, Kent, United Kingdom Brakes Group Full time £40,000 - £60,000 per year

    Job DescriptionBrakes have an opportunity for a Customer Demand Analyst to join the Demand Planning team on a full time, permanent basis. The role is based at our Ashford office.The Customer Demand Analyst is responsible for all forecast activities associated with customers and products and manage the interaction between Supply Planning and customer facing...

  • Service Colleague

    2 weeks ago

    Ashford, Kent, United Kingdom Asda Full time £24,000 - £30,000 per year

    Job TitleService ColleagueLocationAshfordEmployment TypePart timeContract TypeFixed TermShift PatternWork Shift: DaysHours per Week15Pay Rate£12.60CategoryRetail Hourly Colleagues, Sales StaffClosing Date18 November 2025Service Colleague Our operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If you're...

  • Service Manager

    6 days ago

    Ashford, Kent, United Kingdom Kent Housing Group Full time £40,000 - £60,000 per year

    Employer: Town and Country HousingClose date: Tuesday 25/11/2025Role SummaryAs the Service Manager you will lead a team of Planners who are responsible for planning, scheduling and managing our tradespeople's diaries all whilst keeping residents informed of appointments and status of jobs, along with managing the Sub-contractor Co-ordinator. You will also...

  • Operations Manager

    5 days ago

    Ashford, Kent, United Kingdom ACS Staffing Solutions Full time £50,000 - £80,000 per year

    Job DescriptionOperations Manager – Client OperationsLocation: Ashford, Middlesex, UKEmployment Type: Full-Time, PermanentSalary: Competitive + BenefitsReporting to: Head of Client OperationsA leading logistics and supply chain specialist is seeking a dynamic Operations Manager to join its Client Operations team based in Ashford, Middlesex. This is a key...

  • Sales Administrator

    6 days ago

    Ashford, Kent, United Kingdom KLEEMANN UK Full time £20,000 - £40,000 per year

    Position:Service Sales AdministratorCompany:KLEEMANN UK GROUPLocation:Ashford / HybridDepartment:SalesContract Type:Permanent, Full-timeJoinKLEEMANN UK GROUP, a global leader in the lift and elevator industry, as we continue to deliver excellence in vertical transportation. We are seeking for aService Sales Administratorto supports the Service and...

  • Washrooms Service Driver

    7 days ago

    Ashford, Kent, United Kingdom PHS Group Full time £25,820 - £27,220 per year

    Washroom Service Driver Here's what you get with phs…. A salary of £25,820 + OTE £27,020 40hr working week Monday- Friday23 days annual holiday + bank holidays Flexible hours and development opportunitiesFlexible start and finish times – giving you a better work life balance.Most of your routes start and finish from your home.A range of other...