Customer Service Representative

6 days ago

Belfast, United Kingdom Belfast Vaults Full time

**About Us**

The Vaults Group is the leading provider of private safe deposit boxes in Ireland and the UK. With a growing network of twelve branches and plans to expand more by early 2025, we are committed to delivering secure storage solutions. Our clients also benefit from the ability to buy, sell, and store precious metals at any of our locations.

**The Position**

This versatile role, based at our Belfast branch, combines exceptional customer service with responsibilities in our vault and bullion services. Reporting to your supervisor and regional manager, you’ll perform your duties with professionalism, accuracy, and care.

The role will be for a maximum of 38 hours per week and weekend availability is essential.

**Key Responsibilities**
- Make renewal calls to existing customers to ensure continued service and satisfaction.
- Ensure precise invoicing for all vault customers.
- Conduct branch tours, manage security access, and maintain strict client confidentiality.
- Handle significant cash transactions accurately and adhere to the four-eyes policy.
- Maintain strict process control and security standards to safeguard operational integrity.
- Adhere to all health and safety protocols, prioritizing the well-being of staff and customers.
- Ensure accurate and secure maintenance of customer records in compliance with GDPR regulations.
- Uphold impeccable housekeeping standards to reflect the company’s commitment to professionalism and organization.

Pay: £11.44 per hour

Expected hours: 38 per week

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme

Schedule:

- Day shift
- Every weekend

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 28/02/2025
Reference ID: BF-V20250210

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