Customer Service Representative

4 days ago


Belfast, United Kingdom Maat Co Full time

Join Our Team as a Customer Service Representative in Belfast

Are you passionate about providing exceptional service and creating positive customer experiences? Do you thrive in a dynamic, fast-paced environment? If so, we want YOU to join our team in Belfast as a Customer Service Representative

We're dedicated to delivering excellence in customer service. We pride ourselves on building meaningful connections with our customers and providing solutions that exceed their expectations. As a leading company in our industry, we're committed to fostering a supportive and inclusive workplace where every team member can thrive.

**Responsibilities**:

- Handle a wide range of customer issues with empathy and professionalism.
- Accurately document customer interactions and update records in our CRM system.
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
- Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools.
- Previous experience in a customer service role is preferred but not required.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing support to help you succeed.
- Opportunities for career growth and advancement within the company.
- A positive and collaborative work environment with a diverse team.
- Employee perks, including discounts on products and services.



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