Customer Service Representative

2 weeks ago

Belfast, United Kingdom GLOBAL MARKET SOLUTIONS LTD Full time

**About the Role**:
Are you passionate about helping others and looking for a career that offers both challenge and growth? We're seeking a dynamic, motivated, and career-driven Customer Service Representative to join our team. This is not just a job - it's an exciting opportunity to build your career with a company that prioritizes both professional development and work-life balance.

As a Customer Service Representative, you’ll be the face of our company, engaging with customers to provide top-notch service, solve problems, and create memorable experiences. In this role, you’ll develop leadership skills and gain the confidence needed to manage teams, setting you on the path toward greater career opportunities and long-term success.

**Key Responsibilities**:

- Provide exceptional customer support by addressing inquiries, resolving issues, and offering solutions in a timely and professional manner.
- Build strong relationships with customers through clear communication and a positive, solution-focused approach.
- Support team initiatives and collaborate across departments to ensure customer satisfaction.
- Handle a variety of customer concerns while maintaining professionalism and empathy.
- Contribute to continuous improvement by identifying areas of opportunity for process enhancements.
- As you grow with the company, you’ll have opportunities to take on leadership responsibilities and manage teams.

**What We’re Looking For**:

- **Passion for Service**: You love to make a difference and are motivated by helping others solve problems and meet their needs.
- **Career-Oriented**: You’re looking for a place where you can build a career, not just a job. You are eager for advancement and have a long-term career vision.
- **Excellent Communication Skills**: You can convey information clearly and professionally, both over the phone and in writing.
- **Team Player**: You thrive in a collaborative environment and are always ready to offer support or learn from others.
- **Adaptable**: Whether it’s dealing with a difficult situation or learning a new tool, you’re flexible and ready to rise to the challenge.
- **Ambitious**: You want more than just the basics - you’re seeking real growth and leadership opportunities within a company that invests in you.

**Why This Role?**
- **Career Growth & Development**: We’re committed to helping you grow. You’ll receive continuous training and have access to resources to enhance your skills and leadership potential.
- **Leadership Opportunities**: As you progress, you’ll have the chance to manage teams, hone your leadership abilities, and expand your career horizons.
- **A Fun Yet Professional Environment**: Work with a company that takes pride in delivering excellent service while fostering a positive and supportive culture.
- **Travel Opportunities**: We understand the value of work-life balance and offer opportunities for travel and team-building experiences that enhance both personal and professional growth.

**What’s Next?**

**Job Types**: Full-time, Part-time

Pay: £13.00-£16.00 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Store discount

Work Location: In person

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