Service Desk Manager

2 weeks ago


Dundee, United Kingdom In Technology Group Limited Full time

**Service Desk Manager**
**Dundee/Hybrid**
**£30,000 - £40,000**

My client is an award-winning MSP located in the heart of Dundee that has been providing IT support to organisations across the UK since 2004. They are passionate about the support they provide, and the tech they work with. This can be proved by their long-lastingclient relationships, low employee turnover rate, or winning an award titled Elite Managed Service They're looking for a tech-savvy Service Desk Manager to join their fun team.

**Duties**:

- (Ideally) Experience in a Managed Service Provider environment
- (Ideally) Prior exposure to a Service Desk Management role
- Supporting the Service Desk Team
- Providing technical knowledge for your team
- Supporting high-level tickets and projects
- Management duties - KPI monitoring, 1-2-1's, diary management, team leadership

**Tech Stack**:

- Windows Server
- Office 365
- Azure
- Virtual Servers - VMWare/Hyper-V
- Hardware
- Networking

**Benefits**:

- On-site Parking
- Pension
- Life Insurance
- Wellness Programmes
- Training (inc. qualifications)

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.


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