Client Service Advisor

**Responsibilities**Client Service Advisor**
Aon UK Retail are currently recruiting a Client Service Advisor to join our team based in Peterborough.
We currently follow the Smartworking model and work in a hybrid manner - offering flexibility to work virtually and from our office based in Lynch Wood, Peterborough.
**Aon is in the business of better decisions**
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**What the day will look like**
As a Client Service Advisor some of your key responsibilities will include:
Work with Client Managers to ensure the highest level of service to each assigned Client. This includes liaising with Client Managers to fully understand the Client’s business and insurance requirements, contributing to the formulation of the Service Plan,Reports, Presentations and any other client documents etc., as required including visits to Clients, and communicating terms of settlement to Client, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of creditcontrol standards.
Identify potential improvements in Client risk & insurance programme design and make recommendations to aClient Manager and implement recommended changes for Clients if required.
Negotiate new business terms, renewal terms, Mid Term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms Aon Facilities as required - fully support the broking function to achieve optimum solutionfor the client.
Preparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required.
Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them,
Provide on-going communication with the client following queries/alterations and ensure Client Manager is kept appraised of developments.
Identify revenue development opportunities on allocated Client accounts, using knowledge of products/services in the wider Aon community, and make recommendations to Client Managers.
Ensure contract certainty is delivered. Act as an escalation point for colleagues in relation to contract certainty queries, mentors others as appropriate.
Professionally represent Aon, demonstrating an understanding of Corporate objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.
Take ownership of problems and their resolution, seeking assistance where necessary.
Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the managementof risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
**Skills and experience that will lead to success**
As a Client Service Advisor your skills and qualifications will ideally include:
ACII or equivalent is preferred but not essential
Insurance experience required, ideally gained at an insurance broker
High level of FCA Principle and Procedures
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