Information & Knowledge Management Professional

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

You will work with key Alliance and PMO stakeholders to define a document and information management framework in line with best practice in a Windows hosting environment.

You’ll be responsible for the implementation of the framework, migration of documentation and ongoing governance via defined, documented and communicated governance processes. This role will see you help with identifying key knowledge that can be used by managers and leadership to drive a continuous Learning from Experience culture.

This could be a great next step for your career, joining a newly set up function and team, with exposure to various levels of senior colleagues, including working closely with the Programme Manager.

**You'll have the following responsibilities**
- Responsible for ensuring appropriate governance for circa 1400 documents, conducting regular audits across the store to ensure compliance to documentation standards and best practice.
- Operates as a custodian of Skynet documentation and governs updates and changes when required.
- Champions continual improvement across the PMO, identifies opportunities for automation and drives adherence to best practice across the service value chain.
- Responsible for obsolescence management and driving transformation/ change activities.

**You'll have the following skills & experience**
- Strong customer focus and drive to provide proactive, pre-emptive and best in class service
- Clear focus on Continuous improvement (CI) and using initiatives, such as automation and process improvement.
- Possesses the ability to take well-evaluated risks and be audacious in making decisions and taking action
- Ability to maintain great stakeholder relationships both internally and externally, being a great communicator who is able to adapt their style to influence different audiences
- A very good understanding of ITIL environments, ideally with a minimum accreditation in ITIL Foundation (V3 or 4)
- In depth knowledge of document management frameworks and how to govern them ensuring adherence to contractual, regulatory and certification requirements.
- Please note: You will be required to hold SC level clearance and be willing to obtain DV status.

**Benefits**

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary and on-target bonus plan
- World-class training and development opportunities
- 25 days’ annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply**

This role can be based out of our offices in Corsham, Chippenham or Bristol

Please note: You will be required to hold SC lev