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Senior Customer Success Business Partner
2 weeks ago
We are looking for a strategic **Senior Customer Success Business Partner**to join our Revenue Operations team in Helsinki or Dublin. You can also work fully remotely from the UK or Poland.
**In this role, you will**
- Act as a valued consultant and thought leader for senior individuals in Customer Success, employing data-supported strategies and promoting collaboration across functions to boost retention, growth, and customer satisfaction.
- Play a central role in shaping our GTM strategy and CS operating model, while ensuring our tools and systems are set up to scale.
**Your day-to-day work and responsibilities include**
- Partner with senior CS leadership to define and execute GTM strategies that improve customer outcomes and business performance.
- Manage the customer success business rhythm, including MBRs, QBRs, forecasting, capacity planning, and performance tracking.
- Manage and optimize core retention and CS processes, such as health scoring, customer segmentation, lifecycle playbooks, and renewal workflows.
- Oversee and coordinate strategic efforts in Customer Success, Sales, Product Development, Marketing, Finance, and Revenue Operations.
- Collaborate with the Revenue Technology (RevTech) team to define and evolve the CS tech stack strategy, ensuring systems support scale, automation, and insights.
- Provide data-driven insights and executive-level reporting to inform strategic decisions and resource allocation.
- Stay on top of industry best practices, incorporating them into internal strategies to keep our CS motion leading.
- Advocate for the CS function within Revenue Operations and ensure alignment across all GTM teams.
- Maintain and evolve the reporting infrastructure in close partnership with the data team, ensuring accurate, scalable, and insightful dashboards and metrics.
**This position is for you if you have**
- 5+ years of experience in Customer Success Operations, Revenue Operations, or GTM Strategy within a high-growth B2B SaaS environment.
- Skilled strategic thinking with a demonstrated ability to contribute to executive-level decision making and cross-functional stakeholder collaboration.
- Deep understanding of SaaS customer success drivers, including retention, expansion, onboarding, and lifecycle management.
- Advanced analytical and forecasting skills, comfortable with data modeling, dashboards, and business reviews.
- Experience in defining and implementing CS tools and systems, with a clear understanding of how tech enables scale and automation.
- Proficiency with Salesforce—you understand its data model and how to use it for reporting, workflows, and process automation.
- Skilled in managing complex, cross-functional projects with multiple stakeholders and balancing priorities.
- Effective communicator and collaborator with a bias for action and a customer-first mindset.
**We also appreciate it if you have...**
- Familiarity with tools such as Salesforce, Gainsight, Planhat, Looker/Power BI, and SQL.
- A solid foundation in analytical methods is appreciated
- Experience with PLG (Product-Led Growth) and hybrid sales motions.
- MBA or similar advanced degree.
**Benefits we offer**
- Competitive compensation package, including equity
- Great work equipment, and home office allowance for those working in our fully remote locations
- Health care benefits and leisure time insurance
- Sports and well-being allowance
Benefits may vary depending on location.
LI-Remote / #LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
**Join us on our mission to make data a marketing superpower**
Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 60M€ in annual recurring revenue.
We're a team of 360+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
